Integrations

Configuring the Confluence Action

The XO Platform lets you easily connect with your Confluence instance to create, and view pages or blogs on the Confluence space. Learn more about Confluence. This article explains how to authorize and enable the Confluence action and install the pre-built template. Authorizations Supported The Kore.ai XO Platform supports OAuth…

Using the Zendesk Action Templates

You can use the Prebuilt Action Templates from your Zendesk integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using the Zendesk action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create a Dialog Task. On…

Using the DHL Action Templates

You can use the Prebuilt Action Templates from your DHL integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using the DHL action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create a Dialog Task. On…

Configuring the DHL Action

The Kore.ai XO Platform lets you easily connect your DHL instance to find information regarding DHL Locations and Track Shipments. This document explains how to authorize and enable the DHL action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform supports basic authentication to allow DHL integration to…

Using the Google Maps Action Templates

You can use the Prebuilt Action Templates from your Google Maps integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using the Google Maps action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create a Dialog…

Configuring the Google Maps Action

The Kore.ai XO Platform lets you easily connect with Google Maps to find information regarding accurate Locations and places. This document explains how to authorize and enable the Google Maps action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform supports basic authentication to allow Google Maps integration…

Using the Shopify Action Templates

You can use the Prebuilt Action Templates from your Shopify integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using the Shopify action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create a Dialog Task. On…

Configuring the Shopify Action

The Kore.ai XO Platform lets you easily connect your Shopify Shop instance to find information regarding Customers, Products, and Orders. This document explains how to authorize and enable the Shopify action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform supports basic authentication to allow Shopify integration to…

Configuring the NiceInContact (User Hub) Agent

NiceInContact CXone virtual agent (user) hub simplifies the deployment of conversational virtual assistants and agents for customer self-service. Kore.ai XO Platform’s NiceInContact Agent integration allows you to seamlessly hand off the virtual assistant conversations to your live agents on Nice Chat. Use the configuration steps below as general guidelines to…

Using the Azure OpenAI Action Templates

You can use the Prebuilt Action Templates from your Azure OpenAI integration to auto-create dialog tasks and test them using the Talk to Bot option. Steps to create a dialog task using the Azure OpenAI action templates: Go to Build > Conversation Skills > Dialog Tasks. Click Create a Dialog…
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