Knowledgebase

Proactive Notifications allow enterprises to engage with their end users (customers or employees) by providing relevant and timely updates. Developers can add additional details or actions in the API payload that they want to present to the users as part of the notification. For example, for the MS Teams channel,…

For the Twilio SMS channel, you can use the MediaUrl parameter in the response to deliver an image. Let’s see an example of how to send an outbound message that includes an image and a text message. Sample API CURL Script curl -XPOST https://api.twilio.com/2010-04-01/Accounts/ACXXXXXXXXXXXXXXXX/Messages.json \ --data-urlencode "To=+13105555555" \ --data-urlencode "From=+12125551234"…

Each channel provides a unique identity for users, such as a Twitter handle, Facebook ID, or email address (Slack/Team), call ID or phone number (IVR), and email/customer ID (SDK). The XO Platform creates a corresponding unique identity for each user, ensuring that a user is consistently identified across different channels…