To fetch debug logs of a specific conversation.
| Method | GET |
| Endpoint | https://{{host}}/api/{{version}/{{BotID}}/debuglogs?identity={{identity}}&channelType={{channelType}}&minimumInfo=true&limit=5&offset=300&timezone={{timezone}} |
| Content Type | application/json |
| Authorization | auth: {{JWT}}
|
| API Scope |
|
Path Parameters
| Parameter | Description |
|---|---|
| host | Environment URL, for example, https://bots.kore.ai |
| BotID | Bot ID. You can access it from the General Settings page of the bot. |
Sample Request
curl -X GET \
'https://{{host}}/api/1.1/{{BotID}}/debuglogs?identity={{id}}&channelType=ivrVoice&minimumInfo=true&limit=5&offset=300&timezone=America/New_York' \
-H 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
Body Parameters
| Parameter | Description |
|---|---|
| version | Refers to the version of the API. The current version of this API is “1.1” |
| identity | Unique ID associated with the call. |
| channel | Name of the channel through which the conversation is initiated. The default is ‘rtm’.
Accepted channel types are:
|
| minimumInfo | Optional field. Set to ‘true’ to get only the summary |
| offset | Specify the page number from which to start fetching the logs. If unspecified, it starts from 0, which is the first page of the list of logs |
| limit | The number of records to fetch. The maximum applicable limit is 50 |
| timezone | Ex: America/New_York |
| fromDate | Date from which the logs are requested, valid formats: yyyy-mm-dd or valid timestamp |
| toDate | Date up to which the logs are requested, valid formats: yyyy-mm-dd or valid timestamp |
Sample Responses
IVR:
[
{
"timestamp": "2018-11-22T13:06:17.258Z",
"nomatch_count": "0",
"noinput_count": "1",
"debugTitle": "Bing",
"debugLevel": "Info",
"debugMessage": "intent node initiated",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
},
{
"timestamp": "2018-11-22T13:06:17.258Z",
"debugTitle": "Bing",
"debugLevel": "Info",
"debugMessage": "intent node processing is completed",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
},
{
"timestamp": "2018-11-22T13:06:17.258Z",
"debugTitle": "Nam",
"debugLevel": "Info",
"debugMessage": "entity node initiated",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
},
{
"timestamp": "2018-11-22T13:06:17.258Z",
"debugTitle": "Nam",
"debugLevel": "Info",
"debugMessage": "Waiting for user input",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
},
{
"debugTitle": "Nam",
"debugMessage": "User prompt parsing",
"debugLevel": "info",
"timestamp": "2018-11-22T13:06:17.304Z",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
},
{
"debugTitle": "Nam",
"debugMessage": "User prompt parsing successful",
"debugLevel": "info",
"debugDetail": "\"Let me know your name\\n\"",
"timestamp": "2018-11-22T13:06:17.325Z",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
},
{
"timestamp": "2018-11-22T13:06:31.464Z",
"nomatch_count": "2",
"noinput_count": "0",
"debugTitle": "Nam",
"debugLevel": "Warning",
"debugMessage": "executeNode has invoked due to MAX_NO_MATCH event",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
},
{
"timestamp": "2018-11-22T13:07:54.395Z",
"debugTitle": "Company: Reached end of dialog",
"debugLevel": "Info",
"metaInfo": {
"channel": "ivrVoice",
"identity": "Nov22PilotEnv1"
}
}
]
TwilioSMS:
[
{
"timestamp": "2025-05-27T04:36:17.296Z",
"debugTitle": "welcomedialog",
"debugMessage": "intent node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:17.334Z",
"debugTitle": "menuCheck",
"debugMessage": "Script node execution successful",
"debugLevel": "info",
"debugDetail": "{\"title\":\" \",\"body\":\"\",\"updatedContext\":{\"bot\":\"Master Bot Flow\",\"botid\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"taskid\":\"dg-9eaa1774-2caf-52bb-b112-f4d69898fb0b\",\"intent\":\"welcomedialog\",\"intentType\":\"dialog\",\"intentDescription\":\"kgvsdialog\",\"invocationSource\":{\"type\":\"userInputMatch\"},\"entities\":{},\"entityErrorCount\":{},\"amendEntities\":{},\"history\":[],\"ccId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10:st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"currentLanguage\":\"en\",\"dialog_tone\":[{\"tone_name\":\"positive\",\"level\":1,\"count\":1}],\"session\":{\"EnterpriseContext\":{},\"BotContext\":{},\"UserContext\":{\"workinghours\":{\"workdays\":\"mon,tue,wed,thu,fri\",\"workstart\":\"8:00 AM\",\"workend\":\"5:00 PM\"},\"profImage\":\"no-avatar\",\"profColour\":\"#add8e6\",\"jTitle\":\"\",\"dept\":\"\",\"activationStatus\":\"active\",\"firstName\":\"\",\"lastName\":\"\",\"orgId\":\"o-33749baa-f662-5ae8-b506-4b3bf78779f4\",\"_id\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"accountId\":\"5ff6ff6f2327934e5b70baf2\",\"identities\":[{\"val\":\"67e125c59ec655b7448eb65b/+12566020200\",\"type\":\"mapped\"}]},\"UserSession\":{},\"BotUserSession\":{\"_metaInfo\":{},\"lastMessage\":{\"channel\":\"sms\",\"messagePayload\":{\"ToCountry\":\"US\",\"ToState\":\"IL\",\"SmsMessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"NumMedia\":\"0\",\"ToCity\":\"PALATINE\",\"FromZip\":\"35646\",\"SmsSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"FromState\":\"AL\",\"SmsStatus\":\"received\",\"FromCity\":\"TOWN CREEK\",\"Body\":\"Hi\",\"FromCountry\":\"US\",\"To\":\"+12248360907\",\"MessagingServiceSid\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"ToZip\":\"60074\",\"AddOns\":\"{\\\"status\\\":\\\"successful\\\",\\\"message\\\":null,\\\"code\\\":null,\\\"results\\\":{}}\",\"NumSegments\":\"1\",\"MessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"AccountSid\":\"ACc518be9a6f916431ecfd8d7d9f471b2e\",\"From\":\"+12566020200\",\"ApiVersion\":\"2010-04-01\"}},\"conversationSessionId\":\"6835797d857ac49da7e5eed0\",\"lastUserMessageTime\":\"2025-05-27T08:36:13.862Z\",\"channels\":[{\"type\":\"sms\",\"from\":\"67e125c59ec655b7448eb65b/+12566020200\",\"to\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"body\":\"Hi\",\"gateway\":\"twilio\",\"enable\":true,\"message\":\"The bot is disabled via Twilio. You can still talk to the bot via Web/Mobile Client, IVR, Genesys Cloud CX Messaging, Twilio.\",\"activeChannels\":\"Web/Mobile Client,IVR,Genesys Cloud CX Messaging,Twilio.\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"tokens\":[],\"__userInputTime\":\"2025-05-27T08:36:13.852Z\",\"__loopCount\":0,\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"requestId\":\"ms-501f497d-197a-59fa-aeff-a21f34c59a2e\",\"botLanguage\":\"en\"}],\"isReturningUser\":false},\"opts\":{\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\"},\"deleteKeys\":{}},\"updatedOn\":\"2025-05-27T08:36:17.275Z\",\"intentName\":\"welcomedialog\",\"currentNodeId\":\"script26\",\"currentNodeName\":\"menuCheck\",\"currentTraits\":[],\"userInputs\":{\"originalInput\":{\"sentence\":\"Hi\",\"sentenceType\":\"statement\",\"timestamp\":1748334977259}},\"currentTags\":{\"tags\":[\"welcomedialog\"]},\"NLAnalysis\":{\"userInput\":\"Hi\",\"intents\":{}},\"previousNodeId\":\"intent0\",\"previousNodeName\":\"welcomedialog\",\"currentNodeType\":\"script\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\"},\"metaTags\":{\"UserLevelTags\":[],\"SessionLevelTags\":[],\"MessageLevelTags\":[],\"referenceLevelTags\":[]},\"contextTags\":[\"welcomedialog\"],\"removeContextTags\":[],\"debugLogs\":[],\"textTranslations\":[],\"tokenIdpsToExpire\":[],\"clearAllAuthTokens\":false,\"channelActions\":{},\"isDeveloper\":false,\"debugMessage\":\"menuCheck\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\"}",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:17.366Z",
"debugTitle": "menuCheck",
"debugMessage": "script node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:17.648Z",
"debugTitle": "titlesConfig",
"debugMessage": "Script node execution successful",
"debugLevel": "info",
"debugDetail": "{\"title\":\" \",\"body\":\"\",\"updatedContext\":{\"bot\":\"Master Bot Flow\",\"botid\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"taskid\":\"dg-9eaa1774-2caf-52bb-b112-f4d69898fb0b\",\"intent\":\"welcomedialog\",\"intentType\":\"dialog\",\"intentDescription\":\"kgvsdialog\",\"invocationSource\":{\"type\":\"userInputMatch\"},\"entities\":{},\"entityErrorCount\":{},\"amendEntities\":{},\"history\":[],\"ccId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10:st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"currentLanguage\":\"en\",\"dialog_tone\":[{\"tone_name\":\"positive\",\"level\":1,\"count\":1}],\"updatedOn\":\"2025-05-27T08:36:17.457Z\",\"intentName\":\"welcomedialog\",\"currentNodeId\":\"script18\",\"currentNodeName\":\"titlesConfig\",\"currentTraits\":[],\"userInputs\":{\"originalInput\":{\"sentence\":\"Hi\",\"sentenceType\":\"statement\",\"timestamp\":1748334977259}},\"currentTags\":{\"tags\":[\"welcomedialog\"]},\"NLAnalysis\":{\"userInput\":\"Hi\",\"intents\":{}},\"previousNodeId\":\"message16\",\"previousNodeName\":\"welMsg1\",\"currentNodeType\":\"script\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\",\"traversedIntents\":[{\"name\":\"welcomedialog\",\"dialogId\":\"dg-9eaa1774-2caf-52bb-b112-f4d69898fb0b\"}],\"message_tone\":[],\"isDeveloper\":false,\"session\":{\"EnterpriseContext\":{},\"BotContext\":{},\"UserContext\":{\"workinghours\":{\"workdays\":\"mon,tue,wed,thu,fri\",\"workstart\":\"8:00 AM\",\"workend\":\"5:00 PM\"},\"profImage\":\"no-avatar\",\"profColour\":\"#add8e6\",\"jTitle\":\"\",\"dept\":\"\",\"activationStatus\":\"active\",\"firstName\":\"\",\"lastName\":\"\",\"orgId\":\"o-33749baa-f662-5ae8-b506-4b3bf78779f4\",\"_id\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"accountId\":\"5ff6ff6f2327934e5b70baf2\",\"identities\":[{\"val\":\"67e125c59ec655b7448eb65b/+12566020200\",\"type\":\"mapped\"}]},\"UserSession\":{},\"BotUserSession\":{\"_metaInfo\":{},\"lastMessage\":{\"channel\":\"sms\",\"messagePayload\":{\"ToCountry\":\"US\",\"ToState\":\"IL\",\"SmsMessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"NumMedia\":\"0\",\"ToCity\":\"PALATINE\",\"FromZip\":\"35646\",\"SmsSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"FromState\":\"AL\",\"SmsStatus\":\"received\",\"FromCity\":\"TOWN CREEK\",\"Body\":\"Hi\",\"FromCountry\":\"US\",\"To\":\"+12248360907\",\"MessagingServiceSid\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"ToZip\":\"60074\",\"AddOns\":\"{\\\"status\\\":\\\"successful\\\",\\\"message\\\":null,\\\"code\\\":null,\\\"results\\\":{}}\",\"NumSegments\":\"1\",\"MessageSid\":\"SMa7322a0105b8fd4caa2b1eb7f765cf9d\",\"AccountSid\":\"ACc518be9a6f916431ecfd8d7d9f471b2e\",\"From\":\"+12566020200\",\"ApiVersion\":\"2010-04-01\"}},\"conversationSessionId\":\"6835797d857ac49da7e5eed0\",\"lastUserMessageTime\":\"2025-05-27T08:36:13.862Z\",\"channels\":[{\"type\":\"sms\",\"from\":\"67e125c59ec655b7448eb65b/+12566020200\",\"to\":\"MG506fbf3422c37408bd65e5e7094a0521\",\"body\":\"Hi\",\"gateway\":\"twilio\",\"enable\":true,\"message\":\"The bot is disabled via Twilio. You can still talk to the bot via Web/Mobile Client, IVR, Genesys Cloud CX Messaging, Twilio.\",\"activeChannels\":\"Web/Mobile Client,IVR,Genesys Cloud CX Messaging,Twilio.\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"tokens\":[],\"__userInputTime\":\"2025-05-27T08:36:13.852Z\",\"__loopCount\":0,\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"requestId\":\"ms-501f497d-197a-59fa-aeff-a21f34c59a2e\",\"botLanguage\":\"en\"}],\"isReturningUser\":false},\"opts\":{\"userId\":\"u-5ca4428e-5e40-5a6f-9f60-ebf13dd6fb10\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\"},\"deleteKeys\":{}},\"counter\":0,\"taskList\":[{\"title\":\"Get weather updates\",\"value\":\"Get weather updates\",\"synonyms\":[\"\\\"Get weather updates\\\"\"]},{\"title\":\"Active Covid Cases\",\"value\":\"Active Covid Cases\",\"synonyms\":[\"\\\"Active Covid Cases\\\"\",\"\\\"Covid Cases\\\"\"]},{\"title\":\"Company Stock Value\",\"value\":\"Company Stock Value\",\"synonyms\":[\"\\\"Company Stock Value\\\"\",\"\\\"Stock values\\\"\"]},{\"title\":\"Create UserLogin\",\"value\":\"Create UserLogin\",\"synonyms\":[\"\\\"Create UserLogin\\\"\"]},{\"title\":\"Flight Status \",\"value\":\"Flight Status \",\"synonyms\":[\"\\\"Flight Status \\\"\"]},{\"title\":\"Show More\",\"value\":\"Show More\",\"synonyms\":[\"\\\"Show More\\\"\"]}]},\"metaTags\":{\"UserLevelTags\":[],\"SessionLevelTags\":[],\"MessageLevelTags\":[],\"referenceLevelTags\":[]},\"contextTags\":[\"welcomedialog\"],\"removeContextTags\":[],\"debugLogs\":[],\"textTranslations\":[],\"tokenIdpsToExpire\":[],\"clearAllAuthTokens\":false,\"channelActions\":{},\"isDeveloper\":false,\"debugMessage\":\"titlesConfig\",\"contextId\":\"dcx-4c67f67a-f478-5eef-8a68-02eab1460e8d\"}",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:17.725Z",
"debugTitle": "titlesConfig",
"debugMessage": "script node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:29.672Z",
"debugTitle": "Currency",
"debugMessage": "intent node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:37.730Z",
"debugTitle": "CurrencyCode",
"debugMessage": "entity node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:37.786Z",
"debugTitle": "HitAPICurrency",
"debugMessage": "Calling the integration system",
"debugLevel": "info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:37.881Z",
"debugTitle": "HitAPICurrency",
"debugMessage": "Service execution is complete.",
"debugLevel": "info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:36:50.765Z",
"debugTitle": "Schedule_Appointment",
"debugMessage": "intent node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
},
{
"timestamp": "2025-05-27T04:37:52.579Z",
"debugTitle": "CollectionAppointmentDetails",
"debugMessage": "aiassist node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "sms",
"identity": "67e125c59ec655b7448eb65b/+12566020200"
}
}
]
Genesys:
[
{
"timestamp": "2025-05-27T03:34:24.109Z",
"debugTitle": "welcomedialog",
"debugMessage": "intent node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "genesys",
"identity": "67e125c59ec655b7448eb65b/genesys/d7e0b98d-b487-49f2-b2b0-fd25e16993bb"
}
},
{
"timestamp": "2025-05-27T03:34:24.183Z",
"debugTitle": "menuCheck",
"debugMessage": "Script node execution successful",
"debugLevel": "info",
"debugDetail": "{\"title\":\" \",\"body\":\"\",\"updatedContext\":{\"bot\":\"Master Bot Flow\",\"botid\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"taskid\":\"dg-9eaa1774-2caf-52bb-b112-f4d69898fb0b\",\"intent\":\"welcomedialog\",\"intentType\":\"dialog\",\"intentDescription\":\"kgvsdialog\",\"invocationSource\":{\"type\":\"userInputMatch\"},\"entities\":{},\"entityErrorCount\":{},\"amendEntities\":{},\"history\":[],\"ccId\":\"u-700db2ea-12eb-590f-9a5b-e487f1a644f3:st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"currentLanguage\":\"en\",\"dialog_tone\":[{\"tone_name\":\"positive\",\"level\":1,\"count\":1}],\"session\":{\"EnterpriseContext\":{},\"BotContext\":{},\"UserContext\":{\"workinghours\":{\"workdays\":\"mon,tue,wed,thu,fri\",\"workstart\":\"8:00 AM\",\"workend\":\"5:00 PM\"},\"profImage\":\"no-avatar\",\"profColour\":\"#ff4500\",\"jTitle\":\"\",\"dept\":\"\",\"activationStatus\":\"active\",\"firstName\":\"\",\"lastName\":\"\",\"orgId\":\"o-33749baa-f662-5ae8-b506-4b3bf78779f4\",\"_id\":\"u-700db2ea-12eb-590f-9a5b-e487f1a644f3\",\"accountId\":\"5ff6ff6f2327934e5b70baf2\",\"identities\":[{\"val\":\"67e125c59ec655b7448eb65b/genesys/d7e0b98d-b487-49f2-b2b0-fd25e16993bb\",\"type\":\"mapped\"}]},\"UserSession\":{},\"BotUserSession\":{\"_metaInfo\":{},\"lastMessage\":{\"channel\":\"genesys\",\"messagePayload\":{\"botId\":\"Master Bot Flow\",\"botVersion\":\"1\",\"botSessionId\":\"72fea332-dde8-43cd-a10b-adfb742cfb17\",\"inputMessage\":{\"type\":\"Text\",\"text\":\"Hi\"},\"languageCode\":\"en-us\",\"botSessionTimeout\":4320,\"chatBot\":{\"id\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"name\":\"Master Bot Flow\"},\"genesysConversationId\":\"d7e0b98d-b487-49f2-b2b0-fd25e16993bb\",\"reqId\":\"gcr-2a667281-6e18-5dfb-afaa-415634343c58\"}},\"conversationSessionId\":\"68356afc118f9d4f41df07f5\",\"lastUserMessageTime\":\"2025-05-27T07:34:20.688Z\",\"channels\":[{\"type\":\"genesys\",\"from\":\"67e125c59ec655b7448eb65b/genesys/d7e0b98d-b487-49f2-b2b0-fd25e16993bb\",\"to\":\"d7e0b98d-b487-49f2-b2b0-fd25e16993bb\",\"body\":\"Hi\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"handle\":{\"channelId\":\"genesys\",\"user\":\"d7e0b98d-b487-49f2-b2b0-fd25e16993bb\",\"channelData\":{\"botId\":\"Master Bot Flow\",\"botVersion\":\"1\",\"botSessionId\":\"72fea332-dde8-43cd-a10b-adfb742cfb17\",\"inputMessage\":{\"type\":\"Text\",\"text\":\"Hi\"},\"languageCode\":\"en-us\",\"botSessionTimeout\":4320,\"chatBot\":{\"id\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\",\"name\":\"Master Bot Flow\"},\"genesysConversationId\":\"d7e0b98d-b487-49f2-b2b0-fd25e16993bb\",\"reqId\":\"gcr-2a667281-6e18-5dfb-afaa-415634343c58\"}},\"enable\":true,\"message\":\"The bot is disabled via Genesys Cloud CX Messaging. You can still talk to the bot via Web/Mobile Client, IVR, Genesys Cloud CX Messaging, Twilio.\",\"activeChannels\":\"Web/Mobile Client,IVR,Genesys Cloud CX Messaging,Twilio.\",\"tokens\":[],\"__userInputTime\":\"2025-05-27T07:34:20.679Z\",\"__loopCount\":0,\"userId\":\"u-700db2ea-12eb-590f-9a5b-e487f1a644f3\",\"requestId\":\"ms-57f8f720-93b7-55ca-99b8-60a53234791b\",\"botLanguage\":\"en\",\"requestContext\":{\"isRuntime\":true}}],\"isReturningUser\":false},\"opts\":{\"userId\":\"u-700db2ea-12eb-590f-9a5b-e487f1a644f3\",\"streamId\":\"st-bebdb320-9f69-561d-aeb0-c45169ad33b5\"},\"deleteKeys\":{}},\"updatedOn\":\"2025-05-27T07:34:24.087Z\",\"intentName\":\"welcomedialog\",\"currentNodeId\":\"script26\",\"currentNodeName\":\"menuCheck\",\"currentTraits\":[],\"userInputs\":{\"originalInput\":{\"sentence\":\"Hi\",\"sentenceType\":\"statement\",\"timestamp\":1748331264074}},\"currentTags\":{\"tags\":[\"welcomedialog\"]},\"NLAnalysis\":{\"userInput\":\"Hi\",\"intents\":{}},\"previousNodeId\":\"intent0\",\"previousNodeName\":\"welcomedialog\",\"currentNodeType\":\"script\",\"contextId\":\"dcx-961b7add-c0b1-5ae1-a7ad-b95497c6055b\"},\"metaTags\":{\"UserLevelTags\":[],\"SessionLevelTags\":[],\"MessageLevelTags\":[],\"referenceLevelTags\":[]},\"contextTags\":[\"welcomedialog\"],\"removeContextTags\":[],\"debugLogs\":[],\"textTranslations\":[],\"tokenIdpsToExpire\":[],\"clearAllAuthTokens\":false,\"channelActions\":{},\"isDeveloper\":false,\"debugMessage\":\"menuCheck\",\"contextId\":\"dcx-961b7add-c0b1-5ae1-a7ad-b95497c6055b\"}",
"metaInfo": {
"channel": "genesys",
"identity": "67e125c59ec655b7448eb65b/genesys/d7e0b98d-b487-49f2-b2b0-fd25e16993bb"
}
},
{
"timestamp": "2025-05-27T03:34:24.216Z",
"debugTitle": "menuCheck",
"debugMessage": "script node processing is completed",
"debugLevel": "Info",
"metaInfo": {
"channel": "genesys",
"identity": "67e125c59ec655b7448eb65b/genesys/d7e0b98d-b487-49f2-b2b0-fd25e16993bb"
}
},
{
"timestamp": "2025-05-27T03:34:24.531Z",
"debugTitle": "titlesConfig",
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