Plan & Usage

Here are the available Support Plans for publishing your virtual assistants. Subscription to Support Plans is optional.  All published virtual assistants get Basic Support by default. You can choose to subscribe to a paid Standard Support plan for comprehensive support from Kore.ai experts.  You can reach out to us for upgrading…

Usage Plans help you manage your bots and workspaces while keeping track of their periodic billing and usage. On the analytics-driven Plan & Usage dashboard, you can view the conversation volume and billing on a daily or monthly basis. You can also track free credits usage, add funds to your…

This article provides information on how virtual assistants are billed, how to track their usage, and the usage limits or quotas applied for various features. Before we go into the details, let us quickly understand the following key terms and concepts. Accounts or Workspaces A Workspace or Account refers to…

The Invoice module provides access to all the invoices associated with the virtual assistants for the Standard Accounts. This includes the subscriptions to the Usage Plans as well as the Support Plans. This module does not show the invoices for Enterprise Accounts.  Viewing Invoices To view the invoices, follow these…