Bot Settings

Manage Attachment and Chat History URLs

Overview The Manage URLs section allows administrators to control the validity, access behavior, and reuse limits of secure, token-based URLs generated for attachments and chat history during agent transfer. These settings help prevent unintended sharing, enhance security, and align URL usage with organizational compliance requirements Important Points These settings apply…

Feedback Survey

The Kore.ai XO Platform allows you to design and create feedback surveys for products, services, and overall experiences using out-of-the-box templates on the web and mobile channels. You can configure a Virtual Assistant to launch these surveys at a certain point in a conversation or at the end of a…

Subscription Plans

The Kore.ai Platform supports e-commerce journeys for subscriptions to various plans. It supports a pay-as-you-go model where you can start using the platform with free sessions. After the free sessions, you can reload your accounts with reasonable amounts (starting from $100), and be charged only for the consumed sessions. Usage…

Collections

Collections enable you to store multiple value sets for Environment Variables so that you can select the appropriate variable set while promoting the bot definition to a different environment without manual intervention. Note: This feature was enabled in v8.1 of the platform and is available only for the on-prem installation.…

Conversation Sessions

Conversation sessions are defined as uninterrupted interactions between the bot and the user. These sessions are used in multiple analytics dashboards in the Bot Builder as well as Bot Admin Console platforms. Kore.ai virtual assistant platform allows you to customize how these Conversation Sessions are to be created and closed.…

Managing Namespace

Chances are that you have defined tens or hundreds of (Environment or Content) variables and used them in the VA definitions. These variables could have been used in defining text prompts or messages, JavaScript, transitions, and service call definitions. Loading all these variables for every single task irrespective of their…

Bot Versioning

Very often, as part of the development process, you may want to mark specific stages as versions. The reasons could be as varied as: Creating a version of the assistant before proceeding to subsequent changes; Preserving a fully tested version till the production release while continuing to work on enhancements;…

Using Bot Variables

Bot variables help you capture values that are commonly used by different tasks, nodes, and other bot elements. You can configure a bot variable as a key-value pair once in the bot settings and substitute key with value at runtime during the conversation flow. By capturing frequently used values in…

Redacting Personally Identifiable Information

Personally identifiable information (PII) or sensitive personal information (SPI) refers to information that can be used alone or in conjunction with other information to identify, contact, or locate a single person or to identify an individual in context. Some examples of PII include Social Security Numbers, email addresses, credit card…

Customizing Error Messages

In the XO Platform, each Virtual Assistant contains a set of predefined error messages along with actions for standard HTTP Status codes returned for an HTTP Request method. In most cases, the default response and action are sufficient for an end-user response, however, you may need to handle other HTTP…