Builder

Adding IF-Else Conditions to Node Connections

When working with Dialog Task nodes, the Kore.ai XO Platform allows you to use If-Else conditions to configure node connections. You may want to use such conditions when you want the conversation to follow specific paths depending on specific information. For example, if you are working with a travel Virtual…

Mock Scenes

Mock Scenes are part of the Storyboard and are a feature through which you can simulate a conversation between a user and your Virtual Assistant, using the Conversation Designer. Conversations that are designed using Mock Scenes can then be implemented into Dialog Tasks, which the VA can work with when…

Navigating Dialog Tasks

Prerequisites How to Access the Kore.ai XO Platform? Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably. Introduction This article takes you through the major features you can access via the Dialog Builder. The Dialog Builder is a key component of the Kore.ai XO…

Storyboard Dialog Tasks

Dialog Tasks are the infrastructure that the Kore.ai XO Platform provides for building conversation-based interactions between Virtual Assistants and Users, and integrating these interactions with business systems and processes. Dialog Tasks are available within the XO Platform as follows: As part of the Storyboard, where the focus is on the…

Conversation Designer Overview

The Conversation Designer is a dialog task editor which allows you to design and build a conversation flow between a user and a Virtual Assistant. In the XO Platform, the Conversation Designer comes in two versions, each designed to fulfill a specific function: An adapted version for prototyping with Mock…

Storyboard FAQs

FAQs are one of the primary data sources for your VA and they work as part of both the Storyboard and the Knowledge Graph. They provide a question-answer approach to detecting and addressing user intents. Since the Storyboard is the central location for intents management, it includes a section that…

Conversation-driven Dialog Builder

Conversation Builder is a new dialog task editor which allows you to design and build a dialog task using conversational elements. It leverages the features of Storyboard and the Flow-based Dialog Task Builder. While the Storyboard helps in designing and visualizing the user conversations, the bot needs to be developed…

Data as Service

Kore.ai’s Data offering lets you define Data Tables, Table Views, and manipulate them from your Virtual Assistant. You can also view the definition of the data table or table view assigned to the VA and provide correct data mappings based on the data types for the table columns. This section…

Taxonomy-based KG

The Kore.ai platform provides a Taxonomy-based model in the Knowledge Graph to enhance the path qualification. The default Knowledge Graph model works on a two-step model i.e. path qualification and followed by question matching. The path need not be fully qualified at all times. Even a partial path match (above…

Dialog Task – Legacy Builder

In a bid to improve useability and user experience, the dialog builder was given a makeover. You are given a choice to upgrade to the new builder or continue with the legacy builder, though we encourage you to go for the upgrade. This document deals with using the legacy dialog…