Dialog Task

The Message Node is used to deliver a message to the user. Message nodes commonly follow an API, web service call, or webhook event to define their results as a formatted response. You can format bot responses as below: Plain text: Type a message in plain text. You can use…

Two-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others' identity. It refers to a client (web browser or client application) authenticating themselves to a server (website or…

In order to create Dialog Tasks, the Dialog Builder uses nodes and transitions to make the necessary connections between the components of your conversation. In this article, we will overview the available node types, transitions, as well as context object information. How do Nodes and Transitions Work? Nodes are a…

Introduction & Use Case  Composite Entities help you capture multiple entity values in a user utterance. These multiple entity values are optional and come in any order in the user utterance. Let us consider the below example. A travel agency receives a typical request, which can be of the form:…

The Entity Type provides the NLP Interpreter with the expected type of data from a user utterance to enhance recognition and system performance.  The Kore.ai NLP interpreter extracts the entity from the user utterance. If the user does not enter a required entity, you can define a virtual assistant Response…

You can implement custom authentication for your VA by providing a URL from the service node to an external application that manages the authentication. The platform provides the necessary functionality to handle successful and failed authentication scenarios and manage the corresponding task flows. Implementing custom authentication involves the following steps:…

The Agent Transfer Node transfers the communications from the VA to a live agent. You can use the Agent Transfer node in a conditional dialog flow to move a user to a conversation with a live agent. For example,when  the VA cannot identify the user intent, or when tone analysis…

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, a message with a picture, abstract, and a link to a full article or report. This topic describes how to define a card…

While you can configure a standard Kore.ai alert to provide an alert message to a user with, for example, a weather report for the day, or daily tide report. But what if the user wants a 3-day or 10-day forecast? That's a lot of data to push into a single…

With some tasks, you may want to add a link to a message sent to a user that contains data too large for a message, for example, an message with a picture, abstract, and a link to a full article or report. This topic describes how to define a card…