Dialog Task

You can enable voice interaction with your virtual assistant, i.e., users can talk to the virtual assistant. For this, you need to enable one of the voice channels like IVR, Twilio, IVR-AudioCodes,SmartAssist Gateway, etc and publish the VA on those channels. There are some Voice Properties you can configure to…

Node groups are primarily used for defining a group of nodes and representing them on the dialog canvas. Note that it is not a part of the dialog flow. Node groups can be used to improve the user experience with follow-ups, digressions, and amending entity values. For a use case…

The Logic Node provides a simpler experience to developers, facilitating the use of context variables and the definition of complex transition conditions. Its two primary features are: Ability to manage variables and values of variables in the context object. Ability to define nested transition conditions. This article shows you how…

The Form node lets you integrate Digital Forms with Dialog Tasks. This facilitates the presentation of forms to capture user inputs for specific use cases. The primary purpose of the Form node is to represent a UI Form in the dialog task and make the form available for end-users on…

The Confirmation Node allows you to prompt the user for a Yes or No answer.  It helps when you want to verify information or allow the user to make a choice. For example, in the Book Flight Bot, you can use a confirmation node to prompt the user to respond…

The Dialog Node lets you start a new dialog task within an existing dialog task if the user intent changes. For example, let us consider a travel assistant that has the following three dialog tasks: Flight Availability, Book a Flight, Book a Hotel. While handling a user’s intention to check…

After creating an Entity, Confirmation, or Message node in the Dialog Builder, Kore.ai lets you do the following: Modify the default message or user prompt displayed to the end-user. Add new prompts or messages. Add channel-specific prompts or messages. Prompt Types Dialog Tasks support two types of user prompts: Standard:…

While analyzing your Virtual Assistant’s performances, you might want to give preference to or discard a particular scenario. For example, you might want to track how many people are booking tickets to Chicago. Or you might want to track how a specific user, a premium customer, requests are being fulfilled.…

As a bot developer, you typically create a task to resolve one primary user intent. Yet, user conversations can branch into related intents (follow-up or sub-intents) as a part of the primary intent. Let us take a look into this sample conversation for a flight booking assistant: VA: Hi, how…

Your bot can have many dialog tasks with related components. You can use the Dialog Editor to create, review, and edit a single dialog task for a bot. However, to better visualize and understand relationships and settings for all dialog tasks in a bot, you must use the Manage Components…