Bot Administration

Enterprise Key Management

On the Enterprise Key page in the Security & Control module of the Bots Admin Console, you can view, or regenerate your enterprise data encryption key. By default, enterprise data, including user data, is automatically encrypted using this key when stored on Kore.ai servers. The encryption key is reissued every…

BYOK Integration Guide for AWS

Bring Your Own Key (BYOK) encryption in Kore’s public cloud SaaS enables enterprises to retain complete control over their encryption keys while protecting sensitive data. With BYOK, organizations use their own Customer Master Keys (CMKs) to encrypt application and bot data, ensuring stronger security and compliance. Kore’s BYOK solution integrates with external key…

Migrate Google Dialogflow Bot to the XO Platform

Important: The migration process explained below is under review. Please don’t follow the process unless we complete the review and update it here. The Kore.ai XO Platform supports the migration of an existing Google Dialogflow bot into your XO Platform account using the External NLU Adapter. This easy migration reduces…

Enrollment Preferences

The Enrollment > Preferences page within the Admin Console allows you to make customized configurations for your user enrollment. Here is where you can define the following: Self Sign Up for Enterprise Users Default User Permissions Email Notifications Self Sign Up for Enterprise Users In this section, you can choose…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…

Dashboard

Note: This page refers to the Dashboard page of the Admin Console, for information on the Analytics Dashboard of the XO Platform refer here. Upon accessing the Admin Console, you will be directed to its Dashboard page. The Dashboard page of the Admin Console provides information related to assistant activity…

Security Settings

Apart from the sign-on, and other security settings (see here for details), you can modify the following default security & control settings for your account: Data retention period Context persistence IP address restriction Data Retention The end-user interaction data from Standard accounts/workspaces is removed as per Kore.ai’s retention policy. It…

Analytics for Bots Admin

The Analytics module provides the history of all administrative tasks with attributes such as User Name, User Email, Date/Time, and Description for an event. You can review the Audit Report page to analyze admin users, custom admins, and user events such as log on, log off, and changes to system settings. The…

Billing

The billing section has been added to the Bot Admin Console from ver 7.0, to enable the Bot Admins to view and track their Invoices and plan details. Note: This page is not available for customers under the Enterprise plan. Billing Sessions The Billing sessions are calculated based on Bot…

Using Single Sign-On

On the Kore.ai Single Sign-On page, in the Security & Control module of the Bots Admin Console, you can configure Single Sign-On (SSO) authentication for your Kore.ai managed users using the following: OpenID Connect Security Assertion Markup Language (SAML) WS-Federation sign-on protocol. SSO enables easy access to the Kore.ai application using your existing identity provider.…