API Guide

To delete an existing conversation test suite. Method DELETE Endpoint https://{{host}}/api/public/stream/:streamId/conversation/testsuite Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Conversation Tests Management Admin Console: Conversation Tests Management Query Parameters Parameter Description Mandate host Environment URL. For example,https://bots.kore.ai Required StreamID The  Stream…

To create a conversation test suite by importing the test cases from a given file. This API returns dsId, the ID to check the import status. Method POST Endpoint https://{{host}}/api/public/stream/{{streamId}}/conversation/testsuite/import Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Conversation Tests Management…

To get the creation/import request status of the Conversation Test Suite against a unique Import ID and provide the download link for the results file after the test execution is complete. Please refer to Create (Import) a Test Suite API  to learn more. Method GET Endpoint https://{{host}}/api/public/stream/:streamId/conversation/testsuite/import/:dsId/status Content Type application/json…

To fetch the conversational details and conversation summary data between the bot and the user. This API supports pagination. You can specify skip and limit parameters to retrieve a certain number of messages at a time. Method POST Endpoint https://{{host}}/api/public/bot/{{botId}}/conversationDetails Content Type application/json Authorization auth: {{JWT}} API Scope Bot Builder:…

The API summarizes the conversation between a user and an agent. The agent can be a virtual agent or a human agent. The API accepts the conversation Id or the transcripts as input and provides an auto-generated conversation summary. The API uses open-source LLM fine-tuned and hosted by Kore.ai for…

To update for an existing language’s configuration for a virtual assistant.   Method PUT Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management   Path Parameters Parameter Description Mandate host The…

To disable an existing language for a virtual assistant.   Method POST Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language/status   Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management   Path Parameters Parameter Description Mandate host The environment…

To enable an existing language for a virtual assistant.   Method POST Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language/status   Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management   Path Parameters Parameter Description Mandate host The environment…

To initiate the addition and enablement of a new language for a virtual assistant. Method POST Endpoint https://{{host}}/api/1.1/public/bot/{{botId}}/language Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Required Description host…

To fetch the feedback survey scores provided by the user in the conversation with a virtual assistant and push the data for visualization on the Feedback Analytics module using the Survey Type and Survey Name.   Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/saveFeedback   Content Type application/json Authorization auth: {{JWT}} See How to…