Analyzing Your Bot

The Conversation History module allows you to review the transcripts of past conversations and label certain conversations for follow-up or further action. The Advanced Conversation Analytics feature provides a more detailed view of the conversation, including events and custom tags, which can help you better understand the interaction between the…

Once you have implemented a virtual assistant, you can gain actionable insights on the type of users it handles, including unique, new, and returning users, and the user trends for a given period for different conversation types, conversation statuses, channels, languages, and custom conversational tags on the Users Dashboard. The…

The Overview dashboard gives a snapshot of the Virtual Assistant’s conversations, user analytics, and performance over time. You can filter the information by date, conversation type (interactive and non-interactive), conversation status, and more. To view the Overview dashboard, click the Analyze tab on the top menu and then click Overview…

After you publish a Virtual Assistant (VA), you can monitor its performance using the Performance dashboard. The dashboard provides insights into metrics such as the number of intents identified, tasks completed successfully, and any service or script failures that occur during interactions. You can use these insights to identify areas…

The Conversations Dashboard provides insights into how conversations are handled by your virtual assistant (VA). It shows how many conversations were successfully answered by the VA, how many were transferred to agents, and how many were incomplete. You can also view other metrics, such as the trend of conversation sessions,…

Custom Dashboard allows you to design your own dashboards to meet business needs using a combination of built-in metrics and custom KPIs based on the user’s demographic or context information to provide a more tailored and relevant view of the data. Using Custom Dashboard, you can select the metrics most…

The NLP Insights feature helps you gain in-depth insights into the analytics data and assess your virtual assistant’s performance in identifying and executing tasks. You can improve your VA’s performance based on the insights. The Analyze > NLP Insights page shows the specific information in the following sections: Intent Found:…