Advanced Topics

Customizing the Universal Bot’s Default Dialog Task

While a Universal Bot acts as a container for Standard Bots and has limited functionality. Listed here are the aspects that can be customized: Training, refer here Enabling Languages, refer here Default Dialog customization, refer here Event Handling, refer here Variable Management, refer here Sentiment Management, refer here Digital Views,…

Creating a Universal Bot

This post refers to the upgraded version of the Universal Bot offered since the ver7.3 of the platform, for the older version click here. Creating a Universal Bot involves the following major steps: Create the Basic Universal Bot Add Linked Bots Train the Universal Bot Configure the Channels Test the…

Defining a Universal Bot

Kore.ai’s Universal Bots facilitate a scalable, modular approach to bot building by linking several standard individual bots into one. Modularity: Build separate bots that address domain-specific issues and then integrate them to optimally interoperate. Scalability: Start building bots that address key use cases and keep adding additional bots to address…

Getting Started with Multilingual Virtual Assistants

Consumers are more likely to engage with virtual assistants that communicate in their preferred language. The Kore.ai XO Platform supports enabling multiple languages within an assistant without having to rebuild the definitions. The platform supports over 100 languages and you can choose to enable any of these languages for your…

Tone Analysis

The XO Platform Natural Language Processing (NLP) interpreter can parse user utterances for specific words and phrases, and then provide an average tone score based on the connotation, word placement, and any added modifiers. You can use the score to help assess the user input and direct the flow of…

Setting Up Authorization using an API Key

An API key can act as both a unique identifier and a secret token for identification as well as authorization to provide a set of access rights on the associated API. Instead of prompting the end-user for both a username and password for access, the user is prompted only for…

Setting Up Authorization using OAuth v2

OAuth v2 is the new version of the open protocol to allow secure authorization via a standard method from web, mobile, and desktop applications. To use oAuth v2, you must first register an account with the web application as you will need the sign in credentials for that application to…

Setting Up Authorization using OAuth v1

OAuth v1 is an open protocol to allow secure authorization in a simple and standardized method from web, mobile, and desktop applications. To use OAuth v1, you must first register an account with the web application, as you will need the login credentials for that application to configure the settings…

Setting Up Authorization using oAuth v2 password grant

Setting Up Authorization using oAuth v2 password grant type OAuth v2 is the new version of the open protocol to allow secure authorization in a standardized manner from web, mobile, and desktop applications. To use this authorization method, you must first register an account with the web application as you…

Setting Up Authorization using Basic Auth

When basic authorization is used for a task, the XO Platform automatically prompts the user for login credentials to access the web application or web service, as shown in the following illustration. After the end-user is authorized, the settings are saved using the following naming syntax: {{ First Name }}…