はじめに
対話型AIプラットフォーム
チャットボットの概要
自然言語処理(NLP)
ボットの概念と用語
クイックスタートガイド
プラットフォームへのアクセス
ボットビルダーの操作
リリースノート
最新バージョン(英語)
以前のバージョン(英語)
廃止機能(英語)
コンセプト
設計
ストーリーボード
ダイアログタスク
ダイアログタスクとは
ダイアログビルダー
ノードタイプ
インテントノード
ダイアログノード
エンティティノード
フォームノード
確認ノード
ロジックノード
ボットアクションノード
サービスノード
Webhookノード
スクリプトノード
グループノード
エージェント転送ノード
ユーザープロンプト
音声通話プロパティ
イベント ハンドラー
ナレッジグラフ
ナレッジグラフの抽出
ナレッジグラフの構築
ボットにナレッジグラフを追加
グラフの作成
ナレッジグラフの構築
既存のソースからFAQを構築
特性、同義語、停止用語
変数ネームスペースの管理
更新
ノード間の質問と回答の移動
用語の編集と削除
質問と応答の編集
ナレッジグラフの分析
通知タスク
スモールトーク
デジタルスキル
デジタルフォーム
デジタルビュー
デジタルビューとは
パネル
ウィジェット
トレーニング
トレーニングとは
機械学習
機械学習とは
モデル検証
ファンダメンタルミーニング
ナレッジグラフ
示唆
ランキングおよび解決
NLPの詳細設定
NLPのガイドライン
インテリジェンス
インテリジェンスとは
コンテキスト
コンテキストインテント
割り込み
複数インテントの検出
エンティティの変更
デフォルトの会話
センチメント管理
トーン分析
テストとデバッグ
ボットと会話
発話テスト
バッチテスト
会話テスト
デプロイ
チャネル
公開
分析
ボットの分析
NLPメトリクス
会話フロー
Usage Metrics
封じ込め測定
カスタムダッシュボード
カスタムダッシュボードとは
メタタグ
カスタムダッシュボードとウィジェット
ユニバーサルボット
ユニバーサルボットとは
ユニバーサルボットの定義
ユニバーサルボットの作成
ユニバーサルボットのトレーニング
ユニバーサルボットのカスタマイズ
他言語の有効化
ストア
プラントと使用
Overview
Usage Plans
Support Plans
Invoices
管理
ボット認証
複数言語対応ボット
個人を特定できる情報の編集
ボット変数の使用
IVRのシステム連携
一般設定
ボット管理
ハウツー
会話スキルの設計
バンキングボットを作成
バンキングボット – 資金の振り替え
バンキングボット – 残高を更新
ナレッジグラフを構築
スマートアラートの予約方法
デジタルスキルの設計
デジタルフォームの設定方法
デジタルビューの設定方法
データテーブルのデータの追加方法
データテーブルのデータの更新方法
Add Data from Digital Forms
ボットのトレーニング
示唆の使用方法
インテントとエンティティのパターンの使用方法
コンテキスト切り替えの管理方法
ボットのデプロイ
エージェント転送の設定方法
ボット関数の使用方法
コンテンツ変数の使用方法
グローバル変数の使用方法
Web SDK Tutorial(英語)
Widget SDK Tutorial(英語)
ボットの分析
カスタムダッシュボードの作成方法
カスタムタグを使ってフィルタリング
管理
ボット管理者コンソール
ダッシュボード
ユーザーの管理
ユーザーの管理
グループの管理
ロール管理
ボット管理モジュール
登録
ユーザーの招待
招待状の一括送信
ユーザーデータのインポート
Active Directoryからユーザーを同期
セキュリティ/コンプライアンス
シングル サインオンの使用
セキュリティ設定
Billing(日本未対応)
  1. ホーム
  2. Docs
  3. Virtual Assistants
  4. Analyzing Your Bot
  5. Performance Dashboard

Performance Dashboard

After you publish a Virtual Assistant (VA), you can monitor its performance using the Performance dashboard. The dashboard provides insights into metrics such as the number of intents identified, tasks completed successfully, and any service or script failures that occur during interactions. You can use these insights to identify areas where your virtual assistant needs improvement. For example, if you see that many intents are not identified, you can train the virtual assistant for those unidentified intents.

To view the Performance Dashboard, click the Analyze tab on the top menu and then click Performance Dashboard in the left navigation. Select appropriate filters on the dashboard and click Apply.
Performance Dashboard

Note: Performance dashboard is available only post 9.2 release, i.e. post April 09, 2022.

Performance Dashboard Metrics

The Performance Dashboard provides insights to understand the virtual assistant’s NLP performance and integration metrics. The Performance Dashboard is categorized into four categories to identify how a virtual assistant performs. These categories are mentioned below:

Intent Identification Rate

This section of the dashboard provides the information of the number of intents that were classified and unclassified. An intent refers to the goal the customer has in mind when typing in a question or comment. While entity refers to the modifier the customer uses to describe an issue, intent is “What they really mean”. To know more about intents refer here

Below are the widgets that are used to provide insights:

Metric Description
Intent Identification Rate A scorecard which displays the percentage and the number of intents that were identified in a duration. It also displays the percentage increase or decrease in identifying intents from the last selected period.
Intent Identification Trend A line chart that displays the total number of intents that were classified by the virtual assistant versus the total number of intents that were unclassified by the virtual assistant over a period of time.
Popular Intents Displays a table with data insights on the number of times the virtual assistant identified the given intent from the user utterances in active and closed conversations.

The following fields are displayed:

  • Intent Name: Name of the identified intent.
  • Utterance Group: The cluster name where similar utterances are grouped to which the identified intent is mapped.
  • Count: The count of identified utterances.

Note: Clicking an intent name row displays a drill-down view of the relevant utterances, channel, user ID, Date & Time, and chat history.

Popular Unidentified Utterances A table that displays the number of utterances that did not identify an intent. The utterances are grouped by their similarity. 

Goal Completion Rate

The goal completion metrics provide insights as to how many tasks were completed in a period of time by a virtual assistant. This metrics shows all types of tasks which includes the completed tasks, abandoned tasks, incomplete tasks and failed tasks.

Listed below are the widgets that could help in providing information about these details:

Metric Description
Goal Completion Rate A scorecard which displays the percentage and the number of task executions that were successfully completed in a duration. It also displays the percentage increase or decrease in completing tasks from the last selected period.
Goal Completion Trend A line chart that plots the successful and failed task executions over a period of time.
Task Performance A table that provides insights of the number of successful and failed task executions per task for a selected duration.
Failure Point Analysis A table that displays the number of times a task has failed at various nodes.

API Execution Rate

This section of the dashboard provides the information of the number of APIs that were successfully executed and failed. While configuring a dialog task often there are needs to use a Service node that is used to make REST or SOAP requests to a third party web-services. To know more about service nodes refer here.

Below are the widgets that are used to provide information about API performance:

Metric Description
API Performance Rate A scorecard which displays the percentage and the number of service calls that were executed successfully. It also displays the percentage increase or decrease of APIs that were executed successfully from the last selected period.
Service Execution Trend A line chart that plots the trend of successful and failed service execution over a period of time.
Service Performance A table that displays the number of times a service node is executed, their status, and the average response time of executing the API.

Script Execution Rate

This section of the dashboard provides the information on the number of scripts that were successfully executed and also failed. A Script allows you to write JavaScript code in a dialog task. To know more about script nodes please refer here.

Below are the widgets that are used to provide information about Script performance.

Metric Description
Script Performance Rate A scorecard which displays the percentage and the number of scripts that were executed successfully. It also displays the percentage increase or decrease of Scripts that were executed successfully from the last selected period.
Script Execution Trend A line chart that plots the trend of successful and failed script execution over a period of time.
Script Performance A table that displays the number of times a script node is executed, their status, and the average response time executing the script.

Script Performance

The following information on the Service Node execution is displayed in the Script Performance widget:

Metric Description
Task Name The name of the task executed for the preprocessor, service node, or postprocessor scripts.
Node Name The name of the preprocessor, service script, and postprocessor nodes.
Status The script execution status, Success or Failed.
Count The task execution count.
Avg. Response Time The average response time of the script or service in the total number of runs. For a Service Node, the Platform tracks and displays the Avg. Response Time separately for the execution of the Preprocessor script, service script, and Postprocessor script nodes.

Filter Criteria

The Performance Analytics Dashboard data can be viewed based on specific filter criteria that can be selected. Learn more.

Performance Dashboard

After you publish a Virtual Assistant (VA), you can monitor its performance using the Performance dashboard. The dashboard provides insights into metrics such as the number of intents identified, tasks completed successfully, and any service or script failures that occur during interactions. You can use these insights to identify areas where your virtual assistant needs improvement. For example, if you see that many intents are not identified, you can train the virtual assistant for those unidentified intents.

To view the Performance Dashboard, click the Analyze tab on the top menu and then click Performance Dashboard in the left navigation. Select appropriate filters on the dashboard and click Apply.
Performance Dashboard

Note: Performance dashboard is available only post 9.2 release, i.e. post April 09, 2022.

Performance Dashboard Metrics

The Performance Dashboard provides insights to understand the virtual assistant’s NLP performance and integration metrics. The Performance Dashboard is categorized into four categories to identify how a virtual assistant performs. These categories are mentioned below:

Intent Identification Rate

This section of the dashboard provides the information of the number of intents that were classified and unclassified. An intent refers to the goal the customer has in mind when typing in a question or comment. While entity refers to the modifier the customer uses to describe an issue, intent is “What they really mean”. To know more about intents refer here

Below are the widgets that are used to provide insights:

Metric Description
Intent Identification Rate A scorecard which displays the percentage and the number of intents that were identified in a duration. It also displays the percentage increase or decrease in identifying intents from the last selected period.
Intent Identification Trend A line chart that displays the total number of intents that were classified by the virtual assistant versus the total number of intents that were unclassified by the virtual assistant over a period of time.
Popular Intents Displays a table with data insights on the number of times the virtual assistant identified the given intent from the user utterances in active and closed conversations.

The following fields are displayed:

  • Intent Name: Name of the identified intent.
  • Utterance Group: The cluster name where similar utterances are grouped to which the identified intent is mapped.
  • Count: The count of identified utterances.

Note: Clicking an intent name row displays a drill-down view of the relevant utterances, channel, user ID, Date & Time, and chat history.

Popular Unidentified Utterances A table that displays the number of utterances that did not identify an intent. The utterances are grouped by their similarity. 

Goal Completion Rate

The goal completion metrics provide insights as to how many tasks were completed in a period of time by a virtual assistant. This metrics shows all types of tasks which includes the completed tasks, abandoned tasks, incomplete tasks and failed tasks.

Listed below are the widgets that could help in providing information about these details:

Metric Description
Goal Completion Rate A scorecard which displays the percentage and the number of task executions that were successfully completed in a duration. It also displays the percentage increase or decrease in completing tasks from the last selected period.
Goal Completion Trend A line chart that plots the successful and failed task executions over a period of time.
Task Performance A table that provides insights of the number of successful and failed task executions per task for a selected duration.
Failure Point Analysis A table that displays the number of times a task has failed at various nodes.

API Execution Rate

This section of the dashboard provides the information of the number of APIs that were successfully executed and failed. While configuring a dialog task often there are needs to use a Service node that is used to make REST or SOAP requests to a third party web-services. To know more about service nodes refer here.

Below are the widgets that are used to provide information about API performance:

Metric Description
API Performance Rate A scorecard which displays the percentage and the number of service calls that were executed successfully. It also displays the percentage increase or decrease of APIs that were executed successfully from the last selected period.
Service Execution Trend A line chart that plots the trend of successful and failed service execution over a period of time.
Service Performance A table that displays the number of times a service node is executed, their status, and the average response time of executing the API.

Script Execution Rate

This section of the dashboard provides the information on the number of scripts that were successfully executed and also failed. A Script allows you to write JavaScript code in a dialog task. To know more about script nodes please refer here.

Below are the widgets that are used to provide information about Script performance.

Metric Description
Script Performance Rate A scorecard which displays the percentage and the number of scripts that were executed successfully. It also displays the percentage increase or decrease of Scripts that were executed successfully from the last selected period.
Script Execution Trend A line chart that plots the trend of successful and failed script execution over a period of time.
Script Performance A table that displays the number of times a script node is executed, their status, and the average response time executing the script.

Script Performance

The following information on the Service Node execution is displayed in the Script Performance widget:

Metric Description
Task Name The name of the task executed for the preprocessor, service node, or postprocessor scripts.
Node Name The name of the preprocessor, service script, and postprocessor nodes.
Status The script execution status, Success or Failed.
Count The task execution count.
Avg. Response Time The average response time of the script or service in the total number of runs. For a Service Node, the Platform tracks and displays the Avg. Response Time separately for the execution of the Preprocessor script, service script, and Postprocessor script nodes.

Filter Criteria

The Performance Analytics Dashboard data can be viewed based on specific filter criteria that can be selected. Learn more.

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