This document provides information on the various releases and the corresponding feature updates and enhancements introduced in the Platform’s version 10.3.x or later.
v10.4 June 29, 2024
Patch Release
This update includes feature enhancements and bug fixes. The enhancements are summarized below.
Voice Call Properties
Dynamic Values for Timeout Duration in Voice Call Properties
This update enables dynamic timeout settings for voice calls via environment variables. Users can now manage timeouts across multiple components without manual adjustments. This approach enhances consistency, reduces errors, and simplifies voice call property management.
The users now have two options for setting timeout durations:
- Preset: Select a maximum wait time between 1 and 60 seconds to receive input.
- Environment Variable: Select any environment variable from a drop-down list or use a search bar to find a specific variable. Learn more.
NLU
Ability to Import ML Utterances from One Language to Another (without Translation)
The platform now supports copying utterances between languages within the same app. This feature simplifies importing and synchronizing utterance data across multiple languages. (The ability to automatically translate the copied utterances in the target language will be available soon.)
Learn more.
Improvements to Zip Code Entities
The Zip Code entity has been enhanced to identify wild cards like “ “ and “-”. For example, “1 2 3 45” is identified as “12345”. Learn more.
Digital Forms
Option to Clear Default Date During Design Time
Date fields on digital forms now have a clear (‘x’) icon, which allows users to easily remove the default date value. Learn more.
Agent Transfer
Attachment Sharing Between Users and Live Agents
Users can now send files to agents during conversations. This improves communication and helps solve issues faster. This feature is currently available only for ServiceNow agent integration.
Capability to Handle Agent Fallback Errors
The platform has introduced a new “Agent Transfer fallback response” to improve user experience during agent transfers. Instead of leaving the conversation idle, the platform can now inform users with an appropriate response that can be configured in the app definition. This feature allows for clearer communication and better handling of technical issues during agent transfers.
Channels
Discontinuation of the Google Business Messages Channel
Google announced the discontinuation of the Google Business Messages channel from July 31, 2024. This channel will be phased out in the coming weeks. If you have alternative chat channels, consider inviting your customers to continue conversations there. For more details, refer to the Google announcement.
v10.3.1 June 15, 2024
Patch Release
This update includes bug fixes and minor enhancements. The enhancement is summarized below.
Language and Spell Correction Enhancements
Spell Correction Version 2 for Dutch
A new spell correction (Version 2.0) is now available for the Dutch language. Learn more.
v10.3 June 01, 2024
Patch Release
This update includes feature enhancements and bug fixes. Key features and enhancements included in this release are summarized below.
Digital Forms
Preprocessor Script Support for Digital Forms
The Digital Forms module now provides the ability to dynamically configure the form definition and behavior. The newly introduced Preprocessor configuration allows updating the form definition dynamically using JavaScript. The platform executes this preprocessor during the runtime and delivers the form definition to the channel. The preprocessor can use the environment, content, and context variables.
The following are some of the key use cases:
- Dynamically changing the form field titles, descriptions, etc.
- Dynamically populating the values of fields, for e.g., options in a drop-down component
- Changing the language of the messages to support multilingual conversations
The koreUtil library has been extended with the “getFormDefinition” function to retrieve and modify the form definition.
This feature also helps address the current limitation of system messages available only in English. The “formMsgMeta” section of the form data contains the full list of system messages and errors, which can be modified using the Preprocessor. Learn more.
BotKit
OnVariableUpdate Event Support for the Universal Bot
The Universal Virtual Assistant now supports the “OnVariableUpdate” BotKit event. By subscribing to this event, the platform will push all the variables defined within the virtual assistant to the BotKit, allowing platform users to manage the bot variables seamlessly.
Additionally, for bot variables with the propagation flag enabled, the platform will include the details of the propagated child bots and the variable data sent to the BotKit. Learn more.
Language and Spell Correction Enhancements
Spell Correction Version 2 for French
A new spell correction (Version 2.0) is now available for the French language. Learn more.
Previous Releases
For details on the features introduced in the previous versions of 10.x releases, see the previous versions’ release notes.