Kore.ai provides integration for a built-in Reamaze Bot that you can use to display message notifications and execute tasks directly from the Kore.ai application. To use the Reamaze Bot, you just need to add the Bot to your Kore.ai account, and then configure the settings for the Bot, such as authentication to access Reamaze, and the notification messages that you want. This topic describes the Reamaze built-in Bot for Kore.ai. For more information about other Kore.ai Bots, see Adding Bots.

About the Kore.ai Bot for Reamaze

Reamaze is a web-based help desk application developed to help small businesses acquire and implement a simple multi-channel support platform that allows them to engage and interact with their customers seamlessly.

Integration Type	Web Service – Connect to this Bot using a web service integration where Kore.ai polls the service for updates based on a specified interval.
Category	Developer Tools – This Bot is available in the Kore.ai application in the Developer Tools category.

 

Configuring Reamaze 

To setup a Reamaze task, click Connect to Reamaze, enter the Reamaze URL for your company, for example, MyCompanyName.reamaze.com, your Reamaze account, and your API token, and then press Enter.
After you are connected, you can perform tasks for Reamaze directly from the Kore.ai application and setup message notifications to get notified in the Kore.ai application when an event occurs in Reamaze.
The following table describes Reamaze tasks that you can integrate with Kore.ai.

TASK	TO CONFIGURE THIS TASK…
Create Contact	In the Perform Task dialog, enter a Contact Name and then enter a Contact Email address. In a space room, you can enter the @reamaze newcontact Bot command to invoke and configure this task.
Create Message	In the Perform Task dialog, select a Conversation and then enter the Message. In a space room, you can enter the @reamaze newmsg Bot command to invoke and configure this task.
Create Conversation	In the Perform Task dialog, enter a Subject enter Your Name enter Your Email address enter a Message select a Category and then optionally enter a Recipient’s Email Address. In a space room, you can enter the @reamaze newconvo Bot command to invoke and configure this task.

You can setup message notifications to your Kore.ai account using a Reamaze web service. Click , click Get notified when…, and then click one of the Reamaze web services described in the following table.

TASK	TO CONFIGURE THIS TASK…
New Conversation	In the Setup Task dialog, optionally customize the Task Name  optionally customize the Short Description enable or disable Mute task notifications optionally customize the interval for message notifications in the Check for updates… section.
New Message	In the Setup Task dialog, optionally customize the Task Name optionally customize the Short Description enable or disable Mute task notifications optionally customize the interval for message notifications in the Check for updates… section.

 

Next Steps

After Reamaze is configured as web service, when any of the events occur in Reamaze, a message is displayed on the Bots tab in the Messages section for the Kore.ai account.