GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
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Quick Start Guide
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Building a Virtual Assistant
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CONCEPTS
Design
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Conversation Designer
Overview
Dialog Tasks
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Dialog Tasks
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Node Types
Overview
Intent Node
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Agent Transfer
Node Connections
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Sub-Intent Scoping
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Knowledge AI
Introduction
Knowledge Graph
Introduction
Build a Knowledge Graph
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Digital Forms
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Test & Debug
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Actions Overview
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Templates
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Microsoft Graph
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Open AI
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Introduction
Dashboard Filters
Overview Dashboard
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Custom Meta Tags
Create Custom Dashboard
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Universal Bots
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Universal Bot Definition
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Enabling Languages
Store
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Plan & Usage
Overview
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Multilingual Virtual Assistants
Get Started
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Feedback Survey
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Variables
Collections
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Assistant Management
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Data
Overview
Data Table
Table Views
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Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Channel Enablement
  5. Adding the Workplace by Facebook Channel

Adding the Workplace by Facebook Channel

This channel enablement flow is modified as per the changes implemented by Facebook post v7.2 of the product.

To add the Workplace by Facebook channel to your assistant, you need a developer portal Facebook account to configure the connection between Facebook Workplace and Kore.ai. Kore.ai application must be authorized to send and receive messages from the Workplace by Facebook channel.

Add the Workplace by Facebook Channel

To complete the following procedure, you must have an admin account in the Facebook Workplace Developers Portal (https://<Your Domain>workplace.com/work/admin).

  1. In the XO Platform, under the Bots section, click the assistant you want to enable the Workplace by Facebook channel.
  2. On the Channels tab, click the Workplace by Facebook icon.
  3. The Workplace by Facebook Channel page is displayed.
  4. Go to the Configurations tab:
    • In the Communication Mode section, select one or both of the following:
      • Allow communication with a VA in a Workplace Group
      • Allow communication with a VA through a Work Chat
    • In the Manage Permissions section, set the following as per your requirements (click here for more on the permissions):
      • Message any member – To send messages to any group member. This permission is selected by default and is mandatory hence not editable.
      • Mention bot – Needed when the VA is mentioned in a post, to see the post and to reply to comments. This permission is selected by default and is required for the assistant to respond to users in groups.
      • Manage group content – Required to post and comment in groups. This permission is selected by default and is required for the VA to respond to users in groups.
      • Create link previews – Needed to see links added to posts in order to display a preview for certain domains.
      • Read user email – Required to see any group member’s email address.
      • Read work profile – Required to see any group member’s complete profile, including phone number, department, and location.
      • Read org chart – Needed to check a group member’s profile to see who they report to and who reports to them;

      Note: You are advised to set the permissions correctly after evaluating the above-mentioned link carefully. Managing the permissions for your VA after installing the Kore.ai application on your workplace account needs you to uninstall the application on the workplace account and re-authorize it in the XO platform.

  5. Click Authorize.
  6. You are redirected to Workplace by Facebook page.
  7. Log in to your Facebook Workplace admin account.
  8. Click Customize to provide the following details for the instance of Kore.ai application installed on Workplace by Facebook account:
    • integration logo
    • name
    • description
  9. The permissions needed by the Kore.ai assistant is selected based upon the configuration given in step 4.
  10. Select the groups to which the assistant needs to be added and click Add to Workplace.
  11. Once the instance of Kore.ai application is added to your Workplace by Facebook account, you are redirected to the Kore.ai XO Platform.
  12. In XO Platform, from the Configuration tab, click Yes in the Enable Channel section; and click Save.
  13. The assistant may require your Bots Admin approval and assignment before it is available to any users.

 

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