GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
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Building a Virtual Assistant
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CONCEPTS
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Dialog Tasks
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Intent Node
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Knowledge AI
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Knowledge Graph
Introduction
Build a Knowledge Graph
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Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
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Universal Bots
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Enabling Languages
Store
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Multilingual Virtual Assistants
Get Started
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Data
Overview
Data Table
Table Views
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Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
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SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
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  5. Digital Skills Overview

Digital Skills Overview

To improve user experience, your Virtual Assistant needs to be able to handle information smoothly, efficiently, and in a manner that the end user appreciates. Digital Skills address those situations when you have to retrieve or present information from/to the end user, and you want to do this in a way that is simple to navigate and visually appealing. 

What are Digital Skills?

Digital Skills are a set of features within the Kore.ai XO Platform which allow you to create interactive user interfaces that can either retrieve or present information to/from the user. These interfaces take the shape of either of the following:

  • Digital Forms: These allow you to retrieve information from end users by showing them a form rather than configuring the assistant to ask them for each piece of information individually.
  • Digital Views: There are two components to Digital Views: 
    • Widgets: These can be set up to retrieve information from a Dialog Task, JSON file or Digital Form and present it to the user. 
    • Panels: A Panel is like a collection of widgets. You can use Panels to present end users with the same type of information in an organized manner, but all in one place. For example, you might have a My Trips Panel, which could include widgets for Upcoming Trips, Completed Trips and Canceled Trips.

Digital Skills Implementation

You can implement Digital Forms within the Kore.ai XO Platform, by following this article

You can also implement Digital Views by following the process described here. Digital Views can be further enhanced using the Kore.ai Widget SDK, which you can learn more about here. You can download the Widget SDK from Kore.ai’s GitHub profile.

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