Channel Enablement

The Kore.ai XO Platform now allows you to add Genesys Chat as a messaging channel for your Virtual Assistants (VAs). Genesys Chat helps instantly share your ideas with people inside your organization with the persistent chat history feature to start a conversation with your colleagues and continue it anywhere any…

Naver Works is the business messaging channel for Naver Corporation, a prominent internet services company in South Korea. The channel can be used by anyone with a screen similar to Naver/LINE service. It allows communication with users on the LINE service and the Naver Works users from other companies. The…

Modern business applications require agent integrations on web/mobile devices to enable seamless customer communication via SMS/chats. The Kore.ai XO Platform now helps a Google Business Messaging Partner to create rich and asynchronous messaging experiences within apps and during calls through the GBM channel enablement. This feature helps seamlessly integrate real-time…

The platform now supports virtual assistant responses via WhatsApp to the incoming messages for Infobip from multiple phone numbers. The virtual assistant responds only to all the relevant source phone numbers rather than a universal number. Important: The user can add a maximum of 20 phone numbers to the list…

Virtual Assistants built on the Kore.ai XO Platform can be deployed on the Sunshine Conversations platform. This channel integration supports conversations with virtual assistants and provides a seamless hand-off to agents on Zendesk. Authorizing the Kore.ai Integration to Sunshine Conversations To enable the integration, you need to provide authorization using…

To integrate Karix to your WhatsApp Business Messaging channel and enable it for a bot, you’ll need to perform the following setup under the Configuration tab. NOTE: To complete this procedure, you must already have a Karix account. This is one of the messaging provider for enabling WhatsApp Business Messaging.…

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account. Step 1: Associate an App In the XO Platform, select the assistant that you want to add AudioCodes IVR to. Go to Deploy >…

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot. Create the App To create…

To set up RingCentral Engage as a channel, you must complete the following steps: Add the Host URL Copy-paste the HOST URL from RingCentral Engage to the Kore.ai platform. Provide it in the Channels → RingCentral Engage → Config. Generate API Access Token Login to your RingCentral Engage developer account.…

This document elaborates the steps to provide support for Skype For Business Server (On-premises) for your virtual assistant. Prerequisites The following server must be installed On-premises: Skype for Business Server 2015 Configured Auto-Discovery Service Skype for Business (On-premises) channel is backed with Microsoft Unified Communications Web API (UCWA) – REST…