GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
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Building a Virtual Assistant
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CONCEPTS
Design
Storyboard
Overview
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Conversation Designer
Overview
Dialog Tasks
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Dialog Tasks
Overview
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Overview
Intent Node
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Knowledge AI
Introduction
Knowledge Graph
Introduction
Build a Knowledge Graph
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Conversation Testing Overview
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Universal Bots
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Store
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Plan & Usage
Overview
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Multilingual Virtual Assistants
Get Started
Supported Components & Features
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Assistant Management
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Data
Overview
Data Table
Table Views
App Definitions
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HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
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Manage Roles
Data Tables and Views
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Builder
  5. Creation
  6. Conversation Designer Overview

Conversation Designer Overview

The Conversation Designer is a dialog task editor which allows you to design and build a conversation flow between a user and a Virtual Assistant.

In the XO Platform, the Conversation Designer comes in two versions, each designed to fulfill a specific function:

  1. An adapted version for prototyping with Mock Scenes, Conversation Designers or BAs can use Mock Scenes to design and visualize VA-User conversation prototypes.
  2. A fully featured version for developing Dialog Tasks. Once a prototype is ready to be implemented, the entire team of Conversation Designers/BAs and implementation engineers can switch to the fully featured version of the Conversation Designer to collaboratively create Dialog Tasks and develop a fully functional VA.As part of a Dialog Task, the Conversation Designer works in sync with the Dialog Builder.

Benefits

  • An integrated approach for conversation designers (or business analysts) and developers to collaboratively build a dialog.
  • Ability to define a dialog in a conversation view – conversation designers or BAs can design the VA in this view as a series of VA Bot messages and User messages.
  • Auto-generation of tasks in the build view – the developers can fine-tune the configurations and expand on top of the conversation flow to provide the necessary logic and fulfillment elements, leading to a fully functional Virtual Assistant.
  • Improved usability and intuitiveness.
  • Automatic sync between the views, meaning that changes to one view updates the other.

Major Features

  • Design conversations using a combination of natural language and business processes.
  • Work with either chat widget or flowchart style, interlinked message nodes and paths to ensure that your assistant can handle a wide variety of conversation and logic flows.
  • Collaborate using notes and comments.
  • Manage advanced VA behavior depending on the user response.
  • Work with both the Conversation Designer and Dialog Builder in parallel, to ensure a proper exchange in terms of both natural language and logic.
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