Virtual Assistants

What’s New in v10.0

Learn about the new features and enhancements included in v10.0 of Kore.ai Experience Optimization Platform, released on January 21st, 2023. The v10.0 of the Kore.ai XO Platform comes with various innovative features that enable enterprises to continuously improve IVAs on auto-pilot and extend our open platform architecture. The release also…

LLM and Generative AI

The Kore.ai XO Platform helps enhance your bot development process and enrich end-user conversational experiences by integrating pre-trained OpenAI or Azure OpenAI language models in the backend. With the advancement of LLM and Generative AI technologies, this integration with OpenAI adds new capabilities to your Virtual Assistant through auto-generated suggestions.…

Adding Genesys Chat as a Channel

The Kore.ai XO Platform now allows you to add Genesys Chat as a messaging channel for your Virtual Assistants (VAs). Genesys Chat helps instantly share your ideas with people inside your organization with the persistent chat history feature to start a conversation with your colleagues and continue it anywhere any…

Manage FAQs

FAQs allow you to add question-answer sets to your Knowledge Graph and map them to related ontology terms. This feature improves intent recognition and increases the performance of your VA. Note: There is a limit of 50k FAQs over 20k nodes to avoid performance issues. Add FAQs To add an…

10.0.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.x of the platform. v10.0.5 April 1, 2023 Minor Release This update includes feature enhancements and bug fixes. Feature Enhancement Leverage Generative AI to Rephrase Bot Responses You can now leverage Generative…

Answer from Documents (Beta)

The Answer from Documents feature helps answer end-user queries from unstructured PDF documents without the need to extract individual FAQs and train them. This feature leverages a Large Language Model (LLM) and Generative AI models from OpenAI to generate answers by processing uploaded documents and user queries. This is a…

Knowledge AI

Knowledge AI has two modules – Knowledge Graph and Answer from Documents, which help you get your virtual assistant ready to answer users’ questions/queries. Knowledge Graph Knowledge Graph (KG) enables you to turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of…

Manage Data Tables and Views in Admin Console

The Kore.ai XO Platform now allows an administrator to view all data tables and views in the workspace. An administrator can also change the ownership of the data tables and views. View Data Tables and Change Ownership As an administrator you can view all data tables in the workspace. To…

Data Tables and Views

Introduction The Kore.ai XO Platform allows virtual assistant designers to view and manage the data mappings for tables and views using the Service Node in the data service. This helps improve the virtual assistant’s performance by ensuring the correct values are mapped and used when viewing or updating details in…

Flow Health

Introduction The Flow Health dashboard summarizes how well the flows of Virtual Assistant (VA) are performing and shows the coverage of intents and transitions in the bot definition. The Flow Health dashboard displays the overall pass or fail percentage of test cases with options to view the transitions coverage. The…