GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
Help & Learning Resources
Release Notes
Current Major Version
Recent Updates
Previous Versions
Deprecations
Request a Feature
CONCEPTS
Design
Storyboard
Overview
FAQs
Conversation Designer
Overview
Dialog Tasks
Mock Scenes
Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Node Types
Overview
Intent Node
Dialog Node
Entity Node
Form Node
Confirmation Node
Message Nodes
Logic Node
Bot Action Node
Service Node
Webhook Node
Script Node
Process Node
Agent Transfer
Node Connections
Node Connections Setup
Sub-Intent Scoping
Entity Types
Entity Rules
User Prompts or Messages
Voice Call Properties
Knowledge AI
Introduction
Knowledge Graph
Introduction
Build a Knowledge Graph
Manage FAQs
Knowledge Extraction
Import or Export Knowledge Graph
Prepare Data for Import
Importing Knowledge Graph
Exporting Knowledge Graph
Auto-Generate Knowledge Graph
Knowledge Graph Analysis
Answer from Documents
Alert Tasks
Small Talk
Digital Skills
Overview
Digital Forms
Digital Views
Introduction
Widgets
Panels
Session and Context Variables
Context Object
Intent Discovery
Train
NLP Optimization
ML Engine
Overview
Model Validation
FM Engine
KG Engine
Traits Engine
Ranking and Resolver
Training Validations
NLP Configurations
NLP Guidelines
LLM and Generative AI
Intelligence
Introduction
Event Handlers
Contextual Memory
Contextual Intents
Interruption Management
Multi-intent Detection
Amending Entities
Default Conversations
Conversation Driven Dialog Builder
Sentinment Management
Tone Analysis
Default Standard Responses
Ignore Words & Field Memory
Test & Debug
Overview
Talk to Bot
Utterance Testing
Batch Testing
Conversation Testing
Conversation Testing Overview
Create a Test Suite
Test Editor
Test Case Assertion
Test Case Execution Summary
Glossary
Health and Monitoring
NLP Health
Flow Health
Integrations
Actions
Actions Overview
Azure OpenAI
Overview
Templates
BambooHR
Overview
Templates
Freshdesk
Overview
Templates
Freshservice
Overview
Templates
HubSpot
Overview
Templates
JIRA
Overview
Templates
Microsoft Graph
Overview
Templates
Open AI
Overview
Templates
Salesforce
Overview
Templates
ServiceNow
Overview
Templates
Stripe
Overview
Templates
Twilio
Overview
Templates
Agents
Agent Transfer Overview
Custom (BotKit)
Drift
Genesys
Intercom
NiceInContact
Salesforce
ServiceNow
Unblu
External NLU Adapters
Overview
Dialogflow Engine
Test and Debug
Deploy
Channels
Publishing
Versioning
Analyze
Introduction
Dashboard Filters
Overview Dashboard
Conversations Dashboard
Users Dashboard
Performance Dashboard
Custom Dashboards
Introduction
Custom Meta Tags
Create Custom Dashboard
Create Custom Dashboard Filters
NLP Insights
Conversations History
Conversation Flows
Conversation Insights
Feedback Analytics
Usage Metrics
Containment Metrics
Universal Bots
Introduction
Universal Bot Definition
Universal Bot Creation
Training a Universal Bot
Universal Bot Customizations
Enabling Languages
Store
Manage Assistant
Plan & Usage
Overview
Usage Plans
Support Plans
Invoices
Authorization
Multilingual Virtual Assistants
Get Started
Supported Components & Features
Manage Languages
Manage Translation Services
Multiingual Virtual Assistant Behavior
Feedback Survey
Masking PII Details
Variables
Collections
IVR Settings
General Settings
Assistant Management
Manage Namespace
Data
Overview
Data Table
Table Views
App Definitions
Data as Service
HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
SDK Reference
SDK Introduction
SDK Security
SDK Registration
Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics
Billing
  1. Home
  2. Docs
  3. Virtual Assistants
  4. Bot Settings
  5. Bot Management
  6. Subscription Plans

Subscription Plans

The Kore.ai Platform supports e-commerce journeys for subscriptions to various plans. It supports a pay-as-you-go model where you can start using the platform with free sessions. After the free sessions, you can reload your accounts with reasonable amounts (starting from $100), and be charged only for the consumed sessions. 

Usage Plans

The platform offers plans based on the Pay-as-you-go model. You can pay only for what you use in these plans and can purchase additional usage sessions by reloading your account. The Pay-as-you-go model is comprised of four plans:

  • Basic Plan
  • Standard Plan
  • Enterprise Plan
  • Free to Try Plan

Basic Plan

The Basic plan is aimed to serve users who only need FAQs/Knowledge Graph-based bots. This plan does not support Dialog Tasks and other types of tasks.

Standard Plan

This is the recommended plan for all users. It includes all the features available on the platform except enterprise features like AD SyncThe usage limits will be more conservative when compared to the Enterprise plan.

Enterprise Plan

This plan includes access to all the platform features and is targeted to serve enterprise users. It provides better usage and rate limits when compared to Basic and Standard plans.

Free to Try Plan

The Free to Try plan is essentially the Enterprise plan but with free sessions. This plan is aimed at encouraging the users to explore the platform features before they make a purchase.

Plan Details

The following table lists feature-wise offerings under the above mentioned plans

Feature Plan
Basic Standard Enterprise
Deployment Model Cloud, Hybrid Cloud, Hybrid Cloud, Hybrid and On-prem
Free Sessions
(for a max. of 5 bots per account)
5,000 5,000 5,000
Storyboard No Yes Yes
Dialog Builder No Yes Yes
Maximum allowed Dialog Tasks NA 200 400
Alert Tasks
(Notification frequency)
No Yes
(5 per hour per user)
Yes
(5 per hour per user)
Knowledge Extraction Yes Yes Yes
Knowledge Graph Yes Yes Yes
Maximum FAQs 500 1,000 4,000
Multi-Channel Support Yes Yes Yes
Multi-language Support Yes Yes Yes
Multi-Engine NLP Yes Yes Yes
Universal Bots No Yes Yes
Conversational Intelligence NA Yes Yes
Maximum Training Utterances 10,000 10,000 50,000
ML Training Models NA Yes, only for the Standard Network Model Yes
Maximum Test Cases
per Batch Test Suite
5,000 10,000 20,000
Maximum Test Cases
for Conversation Testing
5,000 10,000 20,000
Dashboards – Custom Widgets No 10 Unlimited
Date range for Analytics 3 Months 3 Months 1 year
Versions (History) 10 Versions 20 Versions 40 Versions
IVR Sandbox No Yes Yes
Access to Public API Yes Yes Yes
AD Sync No No Yes
SSO Yes Yes Yes
Cloud Connector No Yes Yes

Support Plans

Kore.ai offers plans for technical support for resolving any of the defects and queries. Support plans are assigned to an individual bot and are independent of usage plans. It is comprised of four plans:

  • Free Support Plan
  • Default Support Plan
  • Standard Plan
  • Enterprise Plan

Free Support Plan

The Free Support Plan applies for bots that are not yet published and for bots that are published under free sessions.

Basic Plan

This is the default support plan for all the paid bots.

Standard Plan

This plan includes video conference support and better SLAs when compared to the Basic plan.

Enterprise Plan

This plan is targeted to serve enterprise users. It provides better support and SLAs when compared to Basic and Standard plans.

Plan Details

The following table lists offerings under the above-mentioned plans

Support Offering Plan
Free Basic Standard Enterprise
Community Access Yes Yes Yes Yes
Email No Yes Yes Yes
Video Conference No No Yes Yes
Incident Tickets No Yes Yes Yes
Relationship Manager No No No Yes
Support Availability NA 8*5 24*7 24*7
S1 Critical –
Initial Response
NA 4 Hrs 2 Hrs 30 Mins
S1 Critical –
Resolution
NA 30 Days 15 Days 7 Days

Plan Implementation

Most of the abovementioned restrictions are implemented while publishing the bot, not at the design time. For example, you are free to add as many FAQs as you want in a given bot but will not be able to publish more than 500 (under basic plan) FAQs.

The following restrictions are enforced at the bot development phase:

  • Universal Bots
  • Max. Test Cases per Batch Test Suite
  • Dashboards – Custom Widgets
  • Date range for Analytics
  • Versions (History)
  • IVR Sandbox
  • AD Sync
  • Data Retention
  • Cloud Connector
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