GETTING STARTED
Kore.ai XO Platform
Virtual Assistants Overview
Natural Language Processing (NLP)
Concepts and Terminology
Quick Start Guide
Accessing the Platform
Navigating the Kore.ai XO Platform
Building a Virtual Assistant
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CONCEPTS
Design
Storyboard
Overview
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Conversation Designer
Overview
Dialog Tasks
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Dialog Tasks
Overview
Navigate Dialog Tasks
Build Dialog Tasks
Node Types
Overview
Intent Node
Dialog Node
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Agent Transfer
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Knowledge AI
Introduction
Knowledge Graph
Introduction
Build a Knowledge Graph
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Intelligence
Introduction
Event Handlers
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Azure OpenAI
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Microsoft Graph
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Introduction
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Universal Bots
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Multilingual Virtual Assistants
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Data
Overview
Data Table
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HOW TOs
Build a Travel Planning Assistant
Travel Assistant Overview
Create a Travel Virtual Assistant
Design Conversation Skills
Create an ‘Update Booking’ Task
Create a Change Flight Task
Build a Knowledge Graph
Schedule a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Train the Assistant
Use Traits
Use Patterns
Manage Context Switching
Deploy the Assistant
Use Bot Functions
Use Content Variables
Use Global Variables
Use Web SDK
Build a Banking Assistant
Design Conversation Skills
Create a Sample Banking Assistant
Create a Transfer Funds Task
Create a Update Balance Task
Create a Knowledge Graph
Set Up a Smart Alert
Design Digital Skills
Configure Digital Forms
Configure Digital Views
Add Data to Data Tables
Update Data in Data Tables
Add Data from Digital Forms
Train the Assistant
Composite Entities
Use Traits
Use Patterns for Intents & Entities
Manage Context Switching
Deploy the Assistant
Configure an Agent Transfer
Use Assistant Functions
Use Content Variables
Use Global Variables
Intent Scoping using Group Node
Analyze the Assistant
Create a Custom Dashboard
Use Custom Meta Tags in Filters
Migrate External Bots
Google Dialogflow Bot
APIs & SDKs
API Reference
API Introduction
API List
API Collection
koreUtil Libraries
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SDK Introduction
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Web Socket Connect and RTM
Installing the BotKit SDK
Using the BotKit SDK
SDK Events
Tutorials
BotKit - Blue Prism
BotKit - Flight Search Sample VA
BotKit - Agent Transfer
Widget SDK Tutorial
Web SDK Tutorial
ADMINISTRATION
Introduction to Admin Console
Administration Dashboard
User Management
Add Users
Manage Groups
Manage Roles
Data Tables and Views
Assistant Management
Enrollment
Invite Users
Send Bulk Invites
Import User Data
Synchronize Users from AD
Security & Control
Using Single-Sign On (SSO)
Two-Factor Authentication (2FA)
Security Settings
Cloud Connector
Analytics
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  1. Home
  2. Docs
  3. Virtual Assistants
  4. Intelligence
  5. Intelligence Overview

Intelligence Overview

The best, most memorable Virtual Assistants have conversation flows that feel natural and human-like. Natural conversations, however, often tend to go beyond the pre-defined and linear intent resolution paths that seem inherent in most VAs. To further complicate this, users often fail to follow a task to its logical conclusion before initiating another, which means that the VA must be able to guide the conversation in the new direction the user wants to go to achieve the desired result. i.e., without losing the original context of the conversation.

The Kore.ai XO Platform empowers your assistants to handle such nuances of human conversations, including interruptions, clarifications, and more. 

Below is an overview of the intelligence management features available within the Kore.ai XO Platform.

Dialog Management

Dialog management features include the following:

  • Handling of interruptions and context switching – The Platform provides you with granular control over hold and resumes functionality at the VA, task, and node levels. more…
  • Allowing users to modify entity values – Very often users would want to amend the entity values, you can ensure that the VA responds to such situations and control the post-amendment dialog behavior. more…
  • Enabling the detection of multiple intents – The ability of the NLP engine can be enhanced to detect and execute multiple intents identified in a single user utterance. more…
  • Ignoring some words from user utterances –  When words and phrases in user input that are not helpful in task interpretation are marked, then VAs can respond faster to user input and improve the probability of correct task recognition.  more…

Context Management

Virtual Assistants are inherently stateless, but conversations between people can differ greatly based on their relationship and how much they know about each other. Because of this, as a developer, you struggle to keep track of different variables while maintaining the context and natural flow of a conversation.

Kore.ai allows you to capture and reuse contextual data for a large variety of scenarios, so you can create more complex use cases and redefine the enterprise customer experience.

  • The Platform handles complex and diverse content switching scenarios in an effective and efficient manner. You can enable or disable context switches and add conditional exceptions between tasks with the ability to pass contextual data between them. More…
  • When you create tasks, you can access session variables provided by the Platform, or custom variables that you define, as well as the context that defines the scope of the variable. More…

Sentiment Management

Trigger conditional flows and steer user-VA conversations with sentiment analysis and tone processing. Assistants built with Kore.ai analyze the emotional state of users and callers and model their response to provide excellent service.

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