Knowledge AI has two modules – Knowledge Graph and Answer from Documents, which help you get your virtual assistant ready to answer users’ questions/queries.
Knowledge Graph
Knowledge Graph (KG) enables you to turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in flat question-answer pairs. Instead, the Knowledge Graph enables you to create an ontological structure of key domain terms and associate them with context-specific questions and their alternatives, synonyms, and Machine learning-enabled traits. Learn more.
Answer from Documents (Beta)
Answer from Documents helps answer end-user queries from unstructured PDF documents without the need to extract individual FAQs and train them. This feature leverages LLM and Generative AI models from OpenAI to process uploaded documents and user queries and generate answers from the documents. Learn more.