Knowledge Graph

Manage FAQs

FAQs allow you to add question-answer sets to your Knowledge Graph and map them to related ontology terms. This feature improves intent recognition and increases the performance of your VA. Note: There is a limit of 50k FAQs over 20k nodes to avoid performance issues. Add FAQs To add an…

Answer from Documents (Beta)

The Answer from Documents feature helps answer end-user queries from unstructured PDF documents without the need to extract individual FAQs and train them. This feature leverages a Large Language Model (LLM) and Generative AI models from OpenAI to generate answers by processing uploaded documents and user queries. This is a…

Knowledge AI

Knowledge AI has two modules – Knowledge Graph and Answer from Documents, which help you get your virtual assistant ready to answer users’ questions/queries. Knowledge Graph Knowledge Graph (KG) enables you to turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of…

Taxonomy-based KG

The Kore.ai platform provides a Taxonomy-based model in the Knowledge Graph to enhance the path qualification. The default Knowledge Graph model works on a two-step model i.e. path qualification and followed by question matching. The path need not be fully qualified at all times. Even a partial path match (above…

Knowledge Graph Analysis

A careful analysis of the Knowledge Graph helps in detecting errors in your questions and the path associated with them that hamper the user experience. The Knowledge Graph (KG) Diagnosis tool helps you identify any inefficiencies in your KGs and suggests possible corrective actions. These are just guidelines and you…

Generation of Knowledge Graph

The performance of the Knowledge Graph is based on proper organization based upon key domain terms, and on establishing a hierarchy. Building the FAQs is easy when you start fresh with the Knowledge Graph, but in case you have a list of questions-answer pairs, converting it into a fully functional…

Knowledge Graph

A component of Kore.ai’s XO Platform, the Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, the Knowledge Graph enables you to create an ontological structure…

Knowledge Extraction

The Knowledge Graph Extraction service enables you to effortlessly move your enterprise’s existing Frequently Asked Questions (FAQ content) into a Knowledge Graph that trains your assistant based on these questions.. The feature supports the extraction of knowledge from unstructured content such as web pages and PDF documents as well as…

Importing and Exporting Bot Ontology

You can build a Knowledge Graph in a CSV or JSON file and upload it to a VA. Similarly, you can export the existing Knowledge Graph to CSV or JSON. Exporting a Knowledge Graph helps you edit it in a spreadsheet or import it to another VA. There is a…

Knowledge Graph

The XO Platform’s Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs in the form of flat question-answer pairs. Instead, the Knowledge Graph enables you to create a hierarchical structure of key domain terms…