10.0.x Release Notes

You can now leverage Generative AI to rephrase bot responses based on conversation context and users’ emotions, resulting in more empathetic and natural responses that enhance user experience and engagement.

When the OpenAI or Azure-OpenAI integration is enabled, you can see a new setting to rephrase responses at the node level for Message, Entity, and Confirmation Nodes. The messages added as User Prompts, Error Prompts, and Bot Responses are rephrased during runtime using the integration. Learn more.

Fast-track your bot development and significantly enhance the conversational experience for your end-users with our latest features powered by LLM and Generative AI technologies. Seamlessly integrate pre-trained models using our OpenAI or Azure OpenAI connector and unlock the following new capabilities:

• Automatic Dialog Generation: Automatically generate dialogs based on a brief description of the task. Preview the conversation design and fine-tune the intent description before creating the dialogs. Learn more.
• Training Data Suggestions: Quickly generate high-quality training data using suggested utterances for each intent. Review and add the utterances to create a robust training set for your bot. Learn more.
• NLP Batch Test Case Suggestions: Automatically generate NLP test cases for every intent, including the entity checks. Use the generated utterances to quickly create test suites in the builder. Learn more.
• Conversation Test Cases Suggestions: Get simulated user inputs covering end-user scenarios at every test step. Use the suggestions to create test suites instantly. Learn more.

The following changes are introduced to the Standard workspaces/accounts on the XO Platform:

• Free Credit Expires in 90 days: By default, a new workspace is created as a Standard Workspace and gets initial free credit of $500. The free credit expires in 90 days from the workspace creation date or the credit assignment date.
  For an existing Standard Workspace, the remaining or unutilized free credit will expire in 90 days from the release date of this policy. Learn more.
• Free Credit Utilization: The usage deduction from the paid balance starts only after the free credits are fully utilized or expired. Learn more.
• Conversation-based Billing: The new Conversation-based billing system treats conversations as billing units. A conversation is defined as an interaction with the bot for any length with no more than 15 minutes of inactivity. If the interaction starts again after 15 minutes of inactivity, it is considered a new conversation for billing. Learn more.
• There is no change in how Billing Units are calculated for Enterprise accounts.

• The Platform now sets the Few-shot Model as the default Network Type, and the system-recommended threshold for this network type to train the intent models. Learn more.
• Zero-shot Model with OpenAI and Few-shot Model are made available only for the Virtual Assistants with English NLU. Learn more.

• The GupShup Channel for WhatsApp business messaging now secures the integration by authorizing the Webhook Callback URL. Learn more.
• ‘StreamId’ is now part of the Webhook URL for the following channels: Cisco Tropo, Twilio SMS, RingCentral Glip, Cisco Webex Teams, Slack, Yammer, and Twitter.
  
  The previous Webhook URLs without ‘StreamId’ will continue to work to ensure backward compatibility.

Workspace Owners of ‘Enterprise Workspaces’ can now view the Billing Usage details from Bot Builder. Learn more.

Also, the Plan and Usage module includes the ability to view the usage in tabular or graphical formats and the break-up of different billing units (Sessions/Requests, Proactive Notifications, and Alert Notifications).

The platform now notifies the bot designers when the size of the context object exceeds 1024 KB. We recommend you review these notifications and modify the bot definition to keep the context object size under the 1024 KB limit. Learn more.

In the upcoming releases, the platform will discard conversations when the context size exceeds the limit.