9.2.x Release Details

You can now view the status of the publish requests from the Status Dock. You can also view the summary of components that are published by clicking the View option.

The Bot Publish Status API also shows the status of the completed activities to enable you to initiate the subsequent publish requests. Learn more.

The Kore.ai’s XO Platform now allows you to enter details about yourself when you are signing up using Single Sign-on (SSO).

Use the Support, Topic Guide, and Setup Guide tabs in the Help section for building virtual assistants with relevant videos, courses and academy links.

You can also invite users to the workspace or create new workspaces, when you sign up for Kore.ai’s account using SSO.  In addition to this, you can search for any workspace that matches with your email domain and click Join or Request Access option. Learn more.

The Kore.ai’s XO Platform enhanced the Natural Learning Process (NLP) training module. The NLP enhancements will enable you to identify issues proactively in the training phase itself and also provide  recommendations to address these issues.

This release focuses on some of the key validations for the intent training with the Machine Learning (ML) engine. The upcoming releases will include a broader validations framework to cover all aspects of training and testing data.  Learn more.

Kore.ai’s Web/Mobile client is one of the most popular ways to interact with the Virtual Assistants (VA). You can now leverage the Kore.ai hosted Web/Mobile Client so that you don’t have to custom host the SDK. 

You can also customize the appearance theme of the Web/Mobile Client directly from the Builder. This is applicable for both the Kore.ai hosted client as well as the clients hosted directly by you. Learn more.

The Kore.ai’s XO Platform has enhanced the ability to enable multilingual virtual assistants with the NLU model to select specific language for an assistant. The NLU model is used for training the assistant, and it can be different from the assistant’s language.

The NLU model can be built using any of the standard 26 languages or you can also choose to use the Multilingual Model. The multilingual model is a language-agnostic NLU model pre-trained with 100 plus languages. The new update also allows you to copy the training data, FAQs & Answers, Ontology Structure, Small Talk, and Traits while enabling a new language for a VA.  Learn more.

Kore.ai’s XO Platform introduces two new dashboards for conversation sessions and VA performance analytics.

• Conversation Dashboard

  The Conversation Dashboard is a one-stop place for sessions, containment and engagement trends, with the breakup of self-service, drop-off, and agent sessions.  Learn more

• Performance Dashboard

  The Performance Dashboard provides insights about NLP performance that focuses towards Intent Identification and Goal Completion. The dashboard also includes insights about integration metrics that focus on the performance of the APIs and Scripts over a period of time. Learn more.

  Note: You may find some of the metrics and insights in these two dashboards similar to the Usage Metrics and Containment Metrics. We strongly recommend you to use the two new dashboards. The Usage Metrics and Containment metrics will be deprecated in the upcoming releases. 

The Kore.ai’s XO Platform has introduced the support for sending proactive notifications to your users. You can send proactive updates to your users even if they have not interacted with a virtual assistant before. The feature is provided via an API.

Note: In this release, Proactive Notifications are supported only on the Microsoft Teams and Slack channels. Make sure to enable the Proactive Notification settings for the channel to use this API. Learn more.

You can now add an instance to a form and define all the necessary access controls and use it at multiple steps as per business requirements.

You can inherit access controls from one  instance to another instance.  You can change the properties of all the form components from in the new instance as per your requirements. You can also add instances from the step or from the Form Builder in the platform. Learn more.

You can now view all the errors categorized by step in the Flow Designer error console.

You can easily resolve errors by clicking on the issue and fix the error in the respective node and property panel. Learn more.