What’s New

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.2.x of the Platform. v10.2.1 May 11, 2024 Patch Release This update includes bug fixes. v10.2.0 April 27, 2024 Minor Release This update includes feature enhancements and bug fixes. For more information…

Learn about the new features and enhancements included in Kore.ai Experience Optimization Platform v10.2, released on April 27, 2024. Key features and enhancements included in this release are summarized below. LLM and Generative AI Custom LLM Integration Support for Rephrase Dialog Responses Rephrase Dialog Responses now supports Custom LLMs in…

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in the Platform’s version 10.3.x or later. v10.4 June 29, 2024 Patch Release This update includes feature enhancements and bug fixes. The enhancements are summarized below. Voice Call Properties Dynamic Values for Timeout Duration…

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.1.x of the Platform. v10.1.24 April 13, 2024 Patch Release This update includes security updates and bug fixes. Important Security Update and Potential Impact on NLP for Spanish and Dutch Bots This…

Learn about the new features and enhancements included in v10.0 of Kore.ai Experience Optimization Platform, released on January 21st, 2023. The v10.0 of the Kore.ai XO Platform comes with various innovative features that enable enterprises to continuously improve IVAs on auto-pilot and extend our open platform architecture. The release also…

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.x of the platform. v10.0.5 April 1, 2023 Patch Release This update includes bug fixes and feature enhancements. Feature Enhancement Leverage Generative AI to Rephrase Bot Responses You can now leverage Generative…

You can suggest new features or provide your feedback by accessing Help > Submit a Request within the XO Platform. You can also collaborate with other users who are talking about a particular request, and view its roadmap under Planned, In Progress or Completed statuses. This is a fast way…

This page provides information on the various releases and the corresponding feature updates/enhancements done in version 9.3 of the platform. V9.3.12 January 7th 2023 Patch Release This release includes various performance and security updates. V9.3.11 December 24th 2022 Patch Release This update includes feature enhancements and bug fixes. Following is…

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.2.x of the platform. v9.2.4 May 7th 2022 Patch Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…

Learn about the new features and enhancements included in v10.1 of Kore.ai Experience Optimization Platform, released on April 16, 2023. The v10.1 of the Kore.ai XO Platform focuses on leveraging the power of Large Language Models and Generative AI to enable enterprises to create intelligent conversational experiences. The release offers…