Virtual Assistants

Sharing Data Tables or Views

The Kore.ai XO Platform allows you to share Data Tables or Data Views by assigning them to bots, process apps or apps. To learn more, see the following posts: Data Tables Table Views Note:In the Shared Tables tab, you can view only the tables and views that are shared with…

Users Trend Analysis

Once you have implemented a virtual assistant, you can gain actionable insights on the type of users it handles, including unique, new, and returning users, and the user trends for a given period for different conversation types, conversation statuses, channels, languages, and custom conversational tags on the Users Dashboard. The…

Analytics Overview Dashboard

The Overview dashboard gives a snapshot of the Virtual Assistant’s conversations, user analytics, and performance over time. You can filter the information by date, conversation type (interactive and non-interactive), conversation status, and more. To view the Overview dashboard, click the Analyze tab on the top menu and then click Overview…

9.2.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.2.x of the platform. v9.2.4 May 7th 2022 Patch Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…

Performance Dashboard

After you publish a Virtual Assistant (VA), you can monitor its performance using the Performance dashboard. The dashboard provides insights into metrics such as the number of intents identified, tasks completed successfully, and any service or script failures that occur during interactions. You can use these insights to identify areas…

Conversations Dashboard

The Conversations Dashboard provides insights into how conversations are handled by your virtual assistant (VA). It shows how many conversations were successfully answered by the VA, how many were transferred to agents, and how many were incomplete. You can also view other metrics, such as the trend of conversation sessions,…

What’s New in XO v10.1

Learn about the new features and enhancements included in v10.1 of Kore.ai Experience Optimization Platform, released on April 16, 2023. The v10.1 of the Kore.ai XO Platform focuses on leveraging the power of Large Language Models and Generative AI to enable enterprises to create intelligent conversational experiences. The release offers…

Adding Karix as a Channel

To integrate Karix to your WhatsApp Business Messaging channel and enable it for a bot, you’ll need to perform the following setup under the Configuration tab. NOTE: To complete this procedure, you must already have a Karix account. This is one of the messaging provider for enabling WhatsApp Business Messaging.…

Adding the IVR-AudioCodes Channel

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account. Step 1: Associate an App In the XO Platform, select the assistant that you want to add AudioCodes IVR to. Go to Deploy >…

Add the Syniverse Channel

To set up Syniverse as a channel, the developer needs to associate the bot with a Syniverse app, set up a subscription, and enable the delivery events for this app. This document explains the steps to add the Syniverse as a channel to your bot. Create an App To create…