Builder

GenAI Prompt (BETA)

The GenAI Prompt lets bot developers leverage the full potential of LLM and Generative AI models to quickly build their own prompts. Developers can select a specific AI model, tweak its settings, and preview the response for the prompt. The node allows developers to creatively leverage LLMs by defining the…

Dynamic Intent Node

The Dynamic Intent node lets you dynamically trigger any of the flows in the bot by defining the intent’s display name using variables. The target intent can be either a Dialog Task or a FAQ. You can use this node to proactively disambiguate an intent and choose different intents based…

Knowledge Graph Terminology

This article explains the terminology for building a Knowledge Graph within the XO Platform. This terminology applies to both the Few-Shot and the Ontology KG Models unless otherwise specified. Learn more about Knowledge Graph Types. Terms or Nodes Terms or Nodes are the building blocks of an ontology and are…

GenAI Node (BETA)

The GenAI Node lets you leverage the full potential of LLMs and Generative AI models to quickly build conversations that involve complex flows and also provide human-like experiences. You can define the entities you would like to collect and also the business rules that govern the collection of these entities.…

Manage FAQs

FAQs allow you to add question-answer sets to your Knowledge Graph and map them to related ontology terms. This feature improves intent recognition and increases the performance of your VA. Note: There is a limit of 50k FAQs over 20k nodes to avoid performance issues. Notes on the Few-Shot Knowledge…

Answer from Documents (Beta)

The Answer from Documents feature helps answer end-user queries from unstructured PDF documents without the need to extract individual FAQs and train them. This feature leverages a Large Language Model (LLM) and Generative AI models from OpenAI or Azure OpenAI integration to generate answers by processing uploaded documents and user…

Knowledge AI

The XO Platform’s Knowledge AI lets you use FAQs and unstructured documents to improve intent identification for user queries. This feature includes two modules – Knowledge Graph (Ontology-based and Few-Shot) and Answer from Documents. Knowledge Graph The Knowledge Graph (KG) lets you turn static FAQ text into an intelligent, personalized…

Digital Skills Overview

To improve user experience, your Virtual Assistant needs to be able to handle information smoothly, efficiently, and in a manner that the end user appreciates. Digital Skills address those situations when you have to retrieve or present information from/to the end user, and you want to do this in a…

Process Nodes

Process nodes are used to connect a Dialog Task to a Process App that has been created within the XO Platform. In this article you will learn about working with the Process Node within a Dialog Task. Please see the Process Assistant documentation to learn more about working with this…

Adding IF-Else Conditions to Node Connections

When working with Dialog Task nodes, the Kore.ai XO Platform allows you to use If-Else conditions to configure node connections. You may want to use such conditions when you want the conversation to follow specific paths depending on specific information. For example, if you are working with a travel Virtual…