Analyzing Your Bot

Conversations History

The Conversation History module allows you to review the transcripts of past conversations and label certain conversations for follow-up or further action. The Advanced Conversation Analytics feature provides a more detailed view of the conversation, including events and custom tags, which can help you better understand the interaction between the…

Users Trend Analysis

Once you have implemented a virtual assistant, you can gain actionable insights on the type of users it handles, including unique, new, and returning users, and the user trends for a given period for different conversation types, conversation statuses, channels, languages, and custom conversational tags on the Users Dashboard. The…

Analytics Overview Dashboard

The Overview dashboard gives a snapshot of the Virtual Assistant’s conversations, user analytics, and performance over time. You can filter the information by date, conversation type (interactive and non-interactive), conversation status, and more. To view the Overview dashboard, click the Analyze tab on the top menu and then click Overview…

Performance Dashboard

After you publish a Virtual Assistant (VA), you can monitor its performance using the Performance dashboard. The dashboard provides insights into metrics such as the number of intents identified, tasks completed successfully, and any service or script failures that occur during interactions. You can use these insights to identify areas…

Conversations Dashboard

The Conversations Dashboard provides insights into how conversations are handled by your virtual assistant (VA). It shows how many conversations were successfully answered by the VA, how many were transferred to agents, and how many were incomplete. You can also view other metrics, such as the trend of conversation sessions,…

Custom Dashboard

Custom Dashboard allows you to design your own dashboards to meet business needs using a combination of built-in metrics and custom KPIs based on the user’s demographic or context information to provide a more tailored and relevant view of the data. Using Custom Dashboard, you can select the metrics most…

Conversation Flows

Conversation Flows is a visual representation of the user journeys. The user interactions with the virtual assistants are analyzed by the platform to provide insights into the commonly used intents, paths traversed, and the drop-off points. Note: The Conversation Flow feature is available only for the Published Bots. The Conversation…

Bot Summary and Usage Metrics

Kore.ai Bots Platform provides in-depth insights and metrics on the performance of the virtual assistants. Following are the key features: Bot Summary to get a bird's eye view of all the bot configuration and capabilities in a place. See here for details. The Overview Dashboard gives a snapshot of the…

NLP Insights

The NLP Insights feature helps you gain in-depth insights into the analytics data and assess your virtual assistant’s performance in identifying and executing tasks. You can improve your VA’s performance based on the insights. The Analyze > NLP Insights page shows the specific information in the following sections: Intent Found:…

Analyzing Your Bot

The Kore.ai XO Platform provides various dashboards to analyze the real-time data generated by the virtual assistant through its interaction. This data can be useful and provide value for your business. These dashboards are available within the Analyze section of the Platform and are as follows: Overview Dashboard: The page…
Menu