Docs

Conversation Testing Overview

Conversation Testing enables you to simulate end-to-end conversational flows to evaluate the dialog task execution or perform regression. You can create Test Suites to capture various business scenarios and run them at a later time to validate the assistant’s performance. The Conversation testing framework tracks the transition coverage and determines…

Intent Discovery (Beta)

The new Intent Discovery module helps you auto-extract popular intents from previous user conversations. It reduces the time and effort to build a virtual assistant and leads to the success of your Conversational AI Journey. This is a beta feature and is available only for the English language and Enterprise…

Create Custom Dashboard Filters

Prior to the Version 10.0 release, you had to add filter conditions in the ‘Filter by’ clause for individual widgets within a dashboard. There was no provision to filter the records at a dashboard level. The platform now allows you to create custom filters that filter the data for all…

Feedback Analytics

Once you’ve created a Feedback Survey for your conversations based on a survey type (NPS, CSAT, or Like/Dislike), it’s important to constantly monitor and analyze the customer responses, feedback survey scores, and trends over a given period. Thus, knowing the survey type scores and the key metrics for respondents, responses,…

Migrate Google Dialogflow Bot to the XO Platform

The Kore.ai XO Platform supports the migration of an existing Google Dialogflow bot into your XO Platform account using the External NLU Adapter. This easy migration reduces the manual efforts in creating the dialog flow on the XO Platform while allowing you to implement the inbuilt features of Kore.ai on…

Adding the Naver Works Channel

Naver Works is the business messaging channel for Naver Corporation, a prominent internet services company in South Korea. The channel can be used by anyone with a screen similar to Naver/LINE service. It allows communication with users on the LINE service and the Naver Works users from other companies. The…

Conversation Insights

Once a virtual assistant is published, it is important to understand and analyze the performance. Kore.ai platform provides various dashboards and one of them being NLP Insights that captures details like Intent Found, Intent Not Found, Unhandled Utterances, etc. However, to categorize the utterances as True Positives (TP), True Negatives…

Language Updation API

To update for an existing language’s configuration for a virtual assistant. Method PUT Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The…

Disable an Existing Language API

To disable an existing language for a virtual assistant. Method POST Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The environment…

Enable an Existing Language API

To enable an existing language for a virtual assistant. Method POST Endpoint https://{{host}}/api/{{version-Id}}/public/bot/{{botId}}/language/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Language Configuration Admin Console: Language Settings > Language Management Path Parameters Parameter Description Mandate host The environment…