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This glossary lists the key terms and concepts related to the Kore.ai’s XO Platform. Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably throughout this glossary. Please see “Virtual Assistant” for the definition.  A Action task – Action tasks collect, modify, and post information…

This document describes the process of implementing a Virtual Assistant using the Kore.ai XO Platform. If you are new to the Kore.ai XO Platform and want to familiarize yourself with the terms and concepts we use, please refer to Concepts and Terminology PCI Compliance Disclaimer: You must use data masking…