Docs

Rate Limits

The Platform enforces rolling rate limits to restrict the number of API requests a user, application, or service can make within a dynamic timeframe. It helps to prevent any single user or service from consuming disproportionate resources that could degrade the service for others. The requests are checked against both…

Spell Correction – Version 2

The Spell Correction feature for the supported languages corrects the misspelled words in the user’s utterance based on the language. Version 10.1.19 of the XO Platform includes a new version of the Spell Correction (Version 2) for English, French and Dutch that comes with the following advantages: Consistent Spell Correction…

Setting Up the Kerberos SPNEGO Authorization Profile

Overview The XO Platform offers Kerberos SPNEGO-based authentication mechanism for enterprise users to use Kerberos authentication flow to securely connect with their internal applications using Kerberos SPNEGO security protocol. The Kerberos-SPNEGO authentication process includes multiple steps to establish a secure connection between a client and a server using the SPNEGO…

Prompts and Requests Library

Effective prompts play a crucial role in enhancing response accuracy when interacting with LLMs. The new Prompts Library module empowers bot designers by allowing them to create and test suitable prompts for their specific use cases. It also displays all the newly added/custom and default request/prompt templates for the integrated…

LLM Integration

You must configure the integration with a pre-built or custom LLM or Kore.ai XO GPT Module to use LLM and Generative AI features. Pre-built LLM Integration The XO Platform offers seamless integration with leading AI services like Azure OpenAI, OpenAI, and Anthropic. Utilizing pre-configured prompts and APIs, you can effortlessly…

Co-Pilot Features

The Co-Pilot features add design-time capabilities to accelerate your bot development process using tailored LLM features. By default, all the features are disabled. To enable the feature, select the model, prompt, and toggle the status to enable it. You can select another supported model for a feature if you have…

Dynamic Conversations Features

The Dynamic Conversations features boost your virtual assistant’s performance with LLM-powered runtime features designed to streamline development and reduce time and effort. By default, all the features are disabled. To enable the feature, select the model, prompt, and toggle the status to enable it. You can select another supported model…

Kore.ai XO GPT Module

The new Kore.ai XO GPT Models module provides fine-tuned large language models optimized for enterprise conversational AI applications. These models have been evaluated and fine-tuned to be accurate, safe, and efficient for production deployment. Initial capabilities include Conversation Summarization and User Query Rephrasing. Additional models for features like Intent Resolution,…

Adding Nice inContact as a Channel

The Platform supports Nice inContact as a channel for integrating a virtual assistant with the NiceCXone Chat Automation platform for creating a rich and synchronous messaging experience for the end users. Types of Nice inContact Channel The Nice inContact as a Channel supports two chat interaction modes, DFO and Legacy…

Import Bot Functions API

This API allows you to import bot functions from a specified file. Method POST Endpoint https://{{host}}/api/public/bot/botId/import/botfunctions Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin Console: Bot Definition > Bot Import Query Parameters Parameter Required Description host Required The…