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Previous Releases

This section contains information on the previous releases of the Kore.ai Experience Optimization Platform. Version 10.2 released on April 27, 2024 Version 10.1 released on April 16, 2023 Version 10.0 released on January 21, 2023 Version 9.3 released on July 23, 2022 Version 9.2 released on Apr 10, 2022 Version…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…

How to Create or Restore a Version of the Process App?

Versioning allows you to simplify your process app development by creating versions of your process app definition during various stages of the development process. You can also restore your process app to a previous version at any time. Create a New Version To create a new version of your process…

How to Add Bot Permissions to let Bot Trigger the Process App?

You can associate Kore.ai conversational bots to trigger your Process App or auto-create conversations for your bot. For example, What are my pending tasks?. To associate a Kore.ai conversational bot to your process app and provide permissions, you must add the conversational bot.  To add a bot, follow the below…

How to View Log of Changes made to Process App Definition?

Change Logs keep track of all the changes that take place in your Process App. To access the changelogs, follow the below steps: Click the Settings tab on the top. By default, the General Settings page is displayed. On the left pane, click Change Logs. On the Change Logs page,…

How to Define a Digital Form?

A Digital Form helps you to collect the required data. It allows your users to enter the data you want to process a certain request. Digital Form triggers refer to the triggers that occur through the submission of a digital form. For example, let us consider an employee expense report.…

How to Create and Publish the Process App?

You must have a Kore.ai platform account to get started with the Process App. To create a Process App, follow the below steps: Log in to the Process Apps with valid credentials. On the landing page, you can set up your process app by selecting any of the below options:…

How to Simulate a Process Instance?

You can simulate the process app by selecting a trigger. The primary purpose of the simulator is to test the workflow. It displays all triggers applicable to the process app and you can select a trigger to simulate. Simulate Process App To simulate your Process App, follow the below steps:…

How to Call a Subflow from a Process App?

Call a Subflow event allows you to invoke an independent process app. For example, let us consider process apps for loan/credit card payment requests which require OTP to authenticate and complete the process. Here, the OTP generation can be an independent application where any process app can invoke it and…

How to Add Access Control to a Digital Form?

A Digital Form helps you to collect the required data. It allows your users to enter the data you want to process a certain request. Digital Form triggers refer to the triggers that occur through the submission of a digital form. For example, let us consider an employee expense report.…
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