Virtual Assistants

Feedback Survey API

To fetch the feedback survey scores provided by the user in the conversation with a virtual assistant and push the data for visualization on the Feedback Analytics module using the Survey Type and Survey Name. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/saveFeedback Content Type application/json Authorization auth: {{JWT}} See How to…

Adding the Google Business Messaging Channel

Warning! Google announced the discontinuation of the Google Business Messages channel from July 31st. This channel will be phased out in the coming weeks. If you have alternative chat channels, consider inviting your customers to continue conversations there. For more details, please refer to the Google announcement. Modern business…

Multiple Phone Numbers Support in the WhatsApp Channel

The platform now supports virtual assistant responses via WhatsApp to the incoming messages for Infobip from multiple phone numbers. The virtual assistant responds only to all the relevant source phone numbers rather than a universal number. Important: The user can add a maximum of 20 phone numbers to the list…

Feedback Survey

The Kore.ai XO Platform allows you to design and create feedback surveys for products, services, and overall experiences using out-of-the-box templates on the web and mobile channels. You can configure a Virtual Assistant to launch these surveys at a certain point in a conversation or at the end of a…

Create an ‘Update Booking’ Task

This document is part of the documentation that shows you the steps in creating a sample Travel Planning Assistant. Assistant Capabilities The assistant we build will perform basic travel booking tasks, as follows: Check the status of a flight, based on the flight number provided by the user, as seen…

Managing Languages for Multilingual VAs

You can create an assistant from scratch, enable a language for an existing assistant or update the language configuration for an existing assistant. Besides these functionalities, this article also shows you how to switch between languages and how to enable or disable a language. Selecting a Language when Creating an…

Managing Translation Services

The Kore.ai XO Platform offers multiple ways to train your virtual assistant for language understanding. One of the ways is to use translation services to translate the user input. In this approach, you can train the virtual assistant in a language (NLU Language) other than the interaction language. For example,…

Multilingual VAs: Components & Feature Support

In the case of multilingual VAs, while much of the assistant’s behavior does not change with the language, the semantics does impose some restrictions. In this document we will list out the different behaviors that would be language-dependent, so you can cater for such scenarios. This article discusses language-specific components…

Enrollment Preferences

The Enrollment > Preferences page within the Admin Console allows you to make customized configurations for your user enrollment. Here is where you can define the following: Self Sign Up for Enterprise Users Default User Permissions Email Notifications Self Sign Up for Enterprise Users In this section, you can choose…

Travel Assistant Overview

The Kore.ai XO Platform allows you to create a variety of Virtual Assistants, to suit business needs that are just as diverse. In this section of the Platform’s Documentation, we will explore a use case that will help you gain more in-depth knowledge about building specific scenarios within your VA.…