Virtual Assistants

10.1.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.1.x of the Platform. v10.1.24 April 13, 2024 Patch Release This update includes security updates and bug fixes. Important Security Update and Potential Impact on NLP for Spanish and Dutch Bots This…

Knowledge Graph Terminology

This article explains the terminology for building a Knowledge Graph within the XO Platform. This terminology applies to both the Few-Shot and the Ontology KG Models unless otherwise specified. Learn more about Knowledge Graph Types. Terms or Nodes Terms or Nodes are the building blocks of an ontology and are…

What’s New in v10.0

Learn about the new features and enhancements included in v10.0 of Kore.ai Experience Optimization Platform, released on January 21st, 2023. The v10.0 of the Kore.ai XO Platform comes with various innovative features that enable enterprises to continuously improve IVAs on auto-pilot and extend our open platform architecture. The release also…

GenAI Node (BETA)

The GenAI Node lets you leverage the full potential of LLMs and Generative AI models to quickly build conversations that involve complex flows and also provide human-like experiences. You can define the entities you would like to collect and also the business rules that govern the collection of these entities.…

Adding the SmartAssist Gateway Channel

SmartAssist is a Kore.ai Contact Center Automation Solution. It helps enterprises manage their contact center infrastructure from the omnichannel interface, voice infrastructure, gateway, and live agent interactions, including agent assistance. Learn more. Applications built on SmartAssist use the Kore.ai XO Platform’s IVR-Audiocodes channel via the underlying voice gateway interface for…

Introduction to LLM and Generative AI

The Kore.ai XO Platform helps enhance your bot development process and enrich end-user conversational experiences by integrating pre-built (OpenAI, Azure OpenAI, Anthropic) or custom models or Kore.ai XO GPT Module in the backend. In addition to the out-of-box integration with pre-built models, the Platform supports the bring-your-own (BYO) model framework…

Adding Genesys Cloud CX Messaging as a Channel

The Kore.ai XO Platform allows you to add Genesys Cloud CX Messaging as a messaging channel for your Virtual Assistants (VAs). Genesys Cloud CX Messaging integration helps instantly share your ideas with people inside your organization with the persistent chat history feature to start a conversation with your colleagues and…

Manage FAQs

FAQs allow you to add question-answer sets to your Knowledge Graph and map them to related ontology terms. This feature improves intent recognition and increases the performance of your VA. Note: There is a limit of 50k FAQs over 20k nodes to avoid performance issues. Notes on the Few-Shot Knowledge…

10.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.x of the platform. v10.0.5 April 1, 2023 Patch Release This update includes bug fixes and feature enhancements. Feature Enhancement Leverage Generative AI to Rephrase Bot Responses You can now leverage Generative…

Answer from Documents (Beta)

The Answer from Documents feature helps answer end-user queries from unstructured PDF documents without the need to extract individual FAQs and train them. This feature leverages a Large Language Model (LLM) and Generative AI models from OpenAI or Azure OpenAI integration to generate answers by processing uploaded documents and user…