Virtual Assistants

Customizing the Universal Bot’s Default Dialog Task

While a Universal Bot acts as a container for Standard Bots and has limited functionality. Listed here are the aspects that can be customized: Training, refer here Enabling Languages, refer here Default Dialog customization, refer here Event Handling, refer here Variable Management, refer here Sentiment Management, refer here Digital Views,…

Creating a Universal Bot

This post refers to the upgraded version of the Universal Bot offered since the ver7.3 of the platform, for the older version click here. Creating a Universal Bot involves the following major steps: Create the Basic Universal Bot Add Linked Bots Train the Universal Bot Configure the Channels Test the…

Defining a Universal Bot

Kore.ai’s Universal Bots facilitate a scalable, modular approach to bot building by linking several standard individual bots into one. Modularity: Build separate bots that address domain-specific issues and then integrate them to optimally interoperate. Scalability: Start building bots that address key use cases and keep adding additional bots to address…

Batch Testing

Once you have built and trained your bot, the most important question that arises is how good is your bot’s learning model? So, evaluating your bot’s performance is important to delineate how good your bot understands the user utterances. The Batch Testing feature helps you discern the ability of your…

Getting Started with Multilingual Virtual Assistants

Consumers are more likely to engage with virtual assistants that communicate in their preferred language. The Kore.ai XO Platform supports enabling multiple languages within an assistant without having to rebuild the definitions. The platform supports over 100 languages and you can choose to enable any of these languages for your…

Importing and Exporting Bot Ontology

You can build a Knowledge Graph in a CSV or JSON file and upload it to a VA. Similarly, you can export the existing Knowledge Graph to CSV or JSON. Exporting a Knowledge Graph helps you edit it in a spreadsheet or import it to another VA. There is a…

Build a Knowledge Graph

The XO Platform's Knowledge Graph (KG) helps you turn your static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs as flat question-answer pairs. Instead, the Knowledge Graph enables you to create a hierarchical structure of key domain terms and associate them…

Adding the Skype for Business Channel

To set up Skype for Business as a channel, you must register a Bot Channel service in Azure and enable a webhook for the platform to receive messages. To enable Skype for Business, follow the below steps: Register a Bot Channel - Log in to the Azure portal and register…

Default Conversations

There are multiple places where the platform responds to user utterances without the developer having to code the details. Examples include: Intent Not Identified when the user intent is not found or understood by the bot. Click here to read more. Standard Responses to certain questions, greetings, error and warning…

Agent Transfer Node

The Agent Transfer Node transfers the communications from the VA to a live agent. You can use the Agent Transfer node in a conditional dialog flow to move a user to a conversation with a live agent. For example,when the VA cannot identify the user intent, or when tone analysis…