Virtual Assistants

Add RingCentral Engage as a Channel

To set up RingCentral Engage as a channel, you must complete the following steps: Add the Host URL Copy-paste the HOST URL from RingCentral Engage to the Kore.ai platform. Provide it in the Channels → RingCentral Engage → Config. Generate API Access Token Login to your RingCentral Engage developer account.…

Proactive Notifications API

Proactive Notifications allow enterprises to engage with their end users (customers or employees) by providing relevant and timely updates. Proactive notification includes: Nudge the employees to reset their password before it expires in certain days Remind users to submit expense reports. Inform customers about their order status. Other reminders which…

Proactive Notification Status API

To fetch the status of Proactive Notifications API.   Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/notify/status/{{requestId}} Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Proactive Messages Admin Console: Channel Management > Proactive Messages   Path Parameters Parameter Description Mandate host The environment URL. For…

9.1.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.1.x of the platform. v9.1.8 Feb 19th 2022 Patch Release This update was mainly aimed at addressing some minor bugs. Following is a list of few updates. Feature Enhancement Virtual Assistant…

Bot Publish Status – API

To fetch the publish status of the current bot or the last completed status request for the bot. To initiate the Publish API, refer here.   Method GET Endpoint https://{{host}}/api/public/bot/{{BotID}}/publish/status Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Not Applicable Admin…

Previous Releases

This section contains information on the previous releases of the Kore.ai Experience Optimization Platform. Version 10.2 released on April 27, 2024 Version 10.1 released on April 16, 2023 Version 10.0 released on January 21, 2023 Version 9.3 released on July 23, 2022 Version 9.2 released on Apr 10, 2022 Version…

Bot Administration

The Kore.ai Bots Admin Console is a one-stop destination to enroll and manage Kore.ai Bot users in your organization. To know more and work with Kore.ai Bot Admin Console, refer here. Accessing Admin Console You can also access the Bot Admin Console from the Bot Builder using the Got To Admin Console option. NOTE: These options are…

9.0.x Release Details

This page gives full details of the various platform releases and the corresponding features that were updated/enhanced in version 9.0.x of the platform. v9.0 Aug 14th 2021 Major Release Following is a list of feature enhancements addressed in this release. Feature Enhancement Bot Builder Conversation Driven Dialog Building Using the…

Conversation-driven Dialog Builder

Conversation Builder is a new dialog task editor which allows you to design and build a dialog task using conversational elements. It leverages the features of Storyboard and the Flow-based Dialog Task Builder. While the Storyboard helps in designing and visualizing the user conversations, the bot needs to be developed…

Data as Service

Kore.ai’s Data offering lets you define Data Tables, Table Views, and manipulate them from your Virtual Assistant. You can also view the definition of the data table or table view assigned to the VA and provide correct data mappings based on the data types for the table columns. This section…
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