Knowledgebase

How do I include an Image in an Outbound Twilio SMS (MMS)?

For the Twilio SMS channel, you can use the MediaUrl parameter in the response to deliver an image. Let’s see an example of how to send an outbound message that includes an image and a text message. Sample API CURL Script curl -XPOST https://api.twilio.com/2010-04-01/Accounts/ACXXXXXXXXXXXXXXXX/Messages.json \ --data-urlencode "To=+13105555555" \ --data-urlencode "From=+12125551234"…

Personalize Experience for New and Returning Users Across Channels for a Bot

Each channel provides a unique identity for users, such as a Twitter handle, Facebook ID, or email address (Slack/Team), call ID or phone number (IVR), and email/customer ID (SDK). The XO Platform creates a corresponding unique identity for each user, ensuring that a user is consistently identified across different channels…
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