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In the Advanced Settings section, you can define alert task settings for enabling and limiting the initial set of alert messages displayed to the end-user when the task is set up, define alert message reminders, and if required, prevent duplicate messages sent to the user. Learn more about Alert Tasks.…

As seen here, alert tasks only reach out to a web service for data when the VA makes a request. For each task, you need to define when, and how often the web service is queried for data for an alert message. You can define the scheduling options presented to…

You can define filters for end-users to limit the results of an alert task to the results an end-user needs. For example, you can define a filter for the name, or account, or business. When the alert is set up by the end-user, and the filter applied, only alert messages…

For some Alert tasks, as seen here, you can define the look and feel of the data presented to the end-user when the alert is displayed, based on the payload delivered by the webhook. Message Definition Overview To define the messages shown to a user when displaying an Alert Task,…

For some Alert tasks, as seen here, you may want to display the bot response to the end-user as a link that can display the payload response using a template, such as a table, contact card, or formatted for a specific message type such as a weather report. Note: This…

We have seen how an Alert task can be set up in the Kore.ai XO Platform here. In this section, we will see how to configure an API Request for a RSS service. For a task with the Connection Type specified as Webservice and the Connection Mode set to RSS…

In this article, we will see how to configure an API Request for a SOAP service, as part of an Alert Task. Learn more about Alert tasks here. SOAP API Request Overview For a task with the Connection Type specified as Webservice and the Connection Mode set to SOAP you need to define: Authentication –…

We have seen how an Alert task can be set up in Kore.ai XO Platform here. In this section, we will see how to configure an API Request for a REST service. General Setup The following illustration is an example of the API Request tab available when editing an Alert…

In this article, we will see how to configure an API Request for a WebHook service Alert Task.You can learn more about Alert Tasks here. For an Alert task with the Connection Type specified as Webhook, you will need to define: Content Type  The Content Type describes the type of…

We have seen how an Alert task can be set up in the Kore.ai XO Platform here. In this section, we will see how to configure API authorization. API Key Setup Overview An API key can act as both a unique identifier and a secret token for identification as well…