Docs

10.2.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.2.x of the Platform. v10.2.1 May 11, 2024 Patch Release This update includes bug fixes. v10.2.0 April 27, 2024 Minor Release This update includes feature enhancements and bug fixes. For more information…

How to Pass Meta-information During Agent Transfer

As part of your Virtual Assistant design, you can choose the scenarios where you want to hand off the conversation to human agents. As part of this hand-off, it is important to pass the current conversation context to the Agent Hand-off / CCaaS system. This information can be used in…

BotKit SDK Deployment Guide: Architecture, Hosting, and Best Practices

The Kore.ai BotKit SDK is a powerful tool for extending and customizing Kore.ai virtual assistants. It allows developers to intercept messages sent to the Kore.ai platform and add custom processing logic, enabling advanced bot behaviors and integrations. However, deploying the BotKit SDK in a production environment requires careful planning and…

Web SDK: Architecture, Security, and Resource Utilization

The Kore.ai Web SDK is a powerful tool for integrating Kore.ai chatbots into web applications. This document provides an overview of how the Web SDK works, its architecture, security model, and resource utilization. It also discusses using JSON Web Tokens (JWTs) for session management and authentication, ensuring secure communication between…

What’s New

Learn about the new features and enhancements included in Kore.ai Experience Optimization Platform v10.2, released on April 27, 2024. Key features and enhancements included in this release are summarized below. LLM and Generative AI Custom LLM Integration Support for Rephrase Dialog Responses Rephrase Dialog Responses now supports Custom LLMs in…

10.x.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in the Platform’s version 10.3.x or later. v10.4 June 29, 2024 Patch Release This update includes feature enhancements and bug fixes. The enhancements are summarized below. Voice Call Properties Dynamic Values for Timeout Duration…

Billing Usage Summary API

This API provides a summary of the billing usage specific to an account or bot for a given period. Method POST and GET Endpoint POST For Bot Builder: https://{{host}}/api/public/bot/{{BotID}}/billingsessionsummary For BAC: https://{{host}}/api/public/billingsessionsummary Important: First, use the POST method to set filters, then use the following GET method to retrieve the…

Task Execution-Based Containment Report API

This task-wise Containment Report offers a comparative analysis of the impact of task executions on overall containment. It breaks down task-wise successes and failures by containment type, including Drop-off, Self-service, and Agent Hand-off, providing a detailed overview for better understanding and decision-making. Method POST and GET Endpoint It’s a combination…

LLM and Generative AI Usage Logs API

This API lets you get the LLM & Generative AI Usage Logs for both Co-Pilot and Dynamic Conversation features. Method POST End Point https://{{host}}/api/1.1/public/bot/{{botId}}/getLLMUsageLogs Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder: Fetch Gen AI and LLM Usage Logs Admin Console:…

LLM and Generative AI Logs

The LLM and Gen AI Logs on the XO Platform provide detailed information about requests sent to LLMs and the corresponding responses. The logs include data on features accessing the LLMs, response generation time, payload details, tokens used, and more. It enables bot designers to track and compare usage across…