This section contains release information for the Kore.ai Experience Optimization Platform v9.3 released on July 23rd, 2022.

Process Assistants

This update includes new features and enhancements to enable the operations and business users proactively monitor and improve the performance of the process assistants using actionable insights from the platform. 

The following are the new features and enhancements for managing Process Assistants:

Introduction of Portal User Role

You can now invite a new user to a Process App with the ‘Portal User’ role. Users with this role can only access the portal to create or manage process instances. Learn more.

Add Multiple Alert Recipients

The Process Assistants now support adding multiple recipients to the Notify (To) field in the Alerts section while drafting an instance failure notification message. Learn more.

Adding Nodes to Process Builder

The Process Assistants now allow users to add a node between the process flow steps with a simple drag-and-drop action. Learn more.

Process Failure Notification Delivery

Process Assistants can now deliver the failure notifications to an external application/endpoint by defining an API request.  Learn more.