Integrations

The XO Platform lets you easily connect with your Zendesk instance to create, view, update, search, and delete tickets using the pre-built templates. Learn more about Zendesk. This article explains how to authorize and enable the Zendesk action and install the pre-built templates. Authorizations Supported The Kore.ai XO Platform allows…

Kore.ai has one of the best NLP engines in the market including the unique Multiengine NLP capability. However, to provide integration flexibility and let the customers use the NLU engine of their preference with other features of the platform, Kore.ai provides an ability to make an external NLU engine co-exist…

The Kore.ai XO Platform offers pre-built integrations with popular business applications to exchange data. You can configure and enable actions for Service Now, Salesforce, Zendesk, Hubspot, and others. Each of these integrations provides a full conversation flow definition, a low-code interface for API integration, and pre-built response mapping and create…

Introduction Kore.ai’s Agent Transfer allows you to configure the most popular integrations to hand over conversations seamlessly without the need to use BotKit. These agent transfer integrations are hosted by the Kore.ai XO Platform, and there is no need to host any custom BotKit. Agent transfer refers to the process…