Docs

Mock Scenes

Mock Scenes are part of the Storyboard and are a feature through which you can simulate a conversation between a user and your Virtual Assistant, using the Conversation Designer. Conversations that are designed using Mock Scenes can then be implemented into Dialog Tasks, which the VA can work with when…

Navigating Dialog Tasks

Prerequisites How to Access the Kore.ai XO Platform? Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably. Introduction This article takes you through the major features you can access via the Dialog Builder. The Dialog Builder is a key component of the Kore.ai XO…

Storyboard Dialog Tasks

Dialog Tasks are the infrastructure that the Kore.ai XO Platform provides for building conversation-based interactions between Virtual Assistants and Users, and integrating these interactions with business systems and processes. Dialog Tasks are available within the XO Platform as follows: As part of the Storyboard, where the focus is on the…

Conversation Designer Overview

The Conversation Designer is a dialog task editor which allows you to design and build a conversation flow between a user and a Virtual Assistant. In the XO Platform, the Conversation Designer comes in two versions, each designed to fulfill a specific function: An adapted version for prototyping with Mock…

Storyboard FAQs

FAQs are one of the primary data sources for your VA and they work as part of both the Storyboard and the Knowledge Graph. They provide a question-answer approach to detecting and addressing user intents. Since the Storyboard is the central location for intents management, it includes a section that…

Submit a Feature Request

You can suggest new features or provide your feedback by accessing Help > Submit a Request within the XO Platform. You can also collaborate with other users who are talking about a particular request, and view its roadmap under Planned, In Progress or Completed statuses. This is a fast way…

Help and Learning Resources

Introduction The Help and Learning Resources area is where you can find the information you need, no matter where you are within the Kore.ai XO Platform. You will always find the Help button at the top right of your screen, in every area of the Platform. The main sections available…

9.3.x Release Details

This page provides information on the various releases and the corresponding feature updates/enhancements done in version 9.3 of the platform. V9.3.12 January 7th 2023 Patch Release This release includes various performance and security updates. V9.3.11 December 24th 2022 Patch Release This update includes feature enhancements and bug fixes. Following is…

Virtual Assistant Health and Monitoring

The Health and Monitoring dashboard offers a goal-driven approach to improving the accuracy of the virtual assistant’s Natural Language Processing (NLP) model. The training data is analyzed along with the test coverage and test results of the test suites to provide insights into the NLP Model’s performance. This dashboard lets…

What’s New in Process Assistants

This section contains release information for the Kore.ai Experience Optimization Platform v9.3 released on July 23rd, 2022. Process Assistants This update includes new features and enhancements to enable the operations and business users proactively monitor and improve the performance of the process assistants using actionable insights from the platform. The…