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About the Kore.ai Experience Optimization Platform

What Is the Kore.ai Experience Optimization (XO) Platform? The Kore.ai XO Platform is an AI-powered, enterprise, end-to-end platform that designs, builds, trains, analyzes, and manages AI-powered virtual assistants. Kore.ai provides a scalable, secure, and repeatable foundation to create assistants that leverage award-winning Natural Language Processing (NLP) engines to perform…

Bot Settings

After you create a bot using Bot Builder, you may need to change or define advanced and optional settings, for example, to update or add a bot icon, or description. Modifying Your Bot Settings Follow these steps to open the bot's Settings page: Open the bot whose settings you want…

Alert Tasks

Alert Tasks deliver timely, relevant, and personalized information from enterprise systems to customers and employees by polling the relevant service in real time or according to a user-defined schedule. These alerts contain detailed information such as name, ID, notes, amount, and more, in a variety of formats for each channel.…

How to Access the Platform

The Kore.ai XO Platform enables you to launch enterprise-grade, AI-enabled conversational Virtual Assistants using an intuitive graphical interface for building, training, testing, and monitoring virtual assistants. Whether you are looking to build a complex VA that has to make multiple calls to your backend systems with conditional routing, or a…

Virtual Assistant Concepts and Terminology

This glossary lists the key terms and concepts related to the Kore.ai’s XO Platform. Note: “Virtual Assistant”, “VA” and “Bot” refer to the same concept and are used interchangeably throughout this glossary. Please see “Virtual Assistant” for the definition. A Action task – Action tasks collect, modify, and post information…

Building a Virtual Assistant

This document describes the process of implementing a Virtual Assistant using the Kore.ai XO Platform. If you are new to the Kore.ai XO Platform and want to familiarize yourself with the terms and concepts we use, please refer to Concepts and Terminology PCI Compliance Disclaimer: You must use data masking…