Docs

Adding the Mattermost Channel

You can connect Kore.ai assistants to your Mattermost account using either: Webhook based integration or WebSocket based integration. Before you begin, ensure that you have access to the administrative functions of your Mattermost account. WebHook based Integration Step 1: Setup Outgoing Webhook Login to your Mattermost account From the Main…

Adding the Google Chat Channel

Adding Google Chat as a channel to your Kore.ai assistant allows end-users to chat with it using Google Chat. This article shows you how to set it up. Step 1: Enable the Google Chat API Log into Google Cloud. Click Library, in the left side menu. Search and select the…

Ranking and Resolver

The Kore.ai NLP engine uses Machine Learning, Fundamental Meaning, and Knowledge Graph (if any) models to match intents. All the three Kore.ai engines finally deliver their findings to the Kore.ai Ranking and Resolver component as either exact matches or probable matches. Ranking and Resolver determines the final winner of the…

Navigating the Kore.ai XO Platform

Prerequisites How to Access the Kore.ai XO Platform? Introduction This article takes you through the main sections and menu items you will be using while working with the XO Platform. Throughout this article and within the Kore.ai XO Platform itself, a Virtual Assistant is also called a Bot. To…

Bots Platform v6.3

In this page: v6.3 release highlights, v6.3.1 release highlights. Bot Builder v6.3.0 The feature enhancements in this release make Kore.ai Bots Platform more open and extensible by providing greater access to platform APIs while streamlining elements of the bot development lifecycle. This release also includes major additions to dialog tasks,…

Enabling 2-way SSL for Service nodes

Two-way SSL authentication is a certificate-based mutual authentication protocol that refers to two parties authenticating each other by verifying the provided digital certificate so that both parties are assured of the others' identity. It refers to a client (web browser or client application) authenticating themselves to a server (website or…

Bot Management

This article discusses the main features that allow you to manage your assistant at a high level. These include Importing, Exporting, and Deleting assistants, as well as viewing change logs. To learn more about Variables and how to use them, see Using Bot Variables. Importing and Exporting Assistants Kore.ai allows…

Conversation Flows

Conversation Flows is a visual representation of the user journeys. The user interactions with the virtual assistants are analyzed by the platform to provide insights into the commonly used intents, paths traversed, and the drop-off points. Note: The Conversation Flow feature is available only for the Published Bots. The Conversation…

Bot Summary and Usage Metrics

Kore.ai Bots Platform provides in-depth insights and metrics on the performance of the virtual assistants. Following are the key features: Bot Summary to get a bird's eye view of all the bot configuration and capabilities in a place. See here for details. The Overview Dashboard gives a snapshot of the…

Amend Entity

Time and again, we come across situations wherein the users change their preferences during task execution. For example, while booking a flight, the user might change the date of travel and at times even the destination. Amend Entity is a feature for such scenarios. Using this feature, you can allow…