Docs

Redacting Personally Identifiable Information

Personally identifiable information (PII), or sensitive personal information (SPI), refers to information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Some examples of PII include Social Security Number, email address, credit card…

Customizing Error Messages

In the XO Platform, each Virtual Assistant contains a set of predefined error messages along with actions for standard HTTP Status codes returned for an HTTP Request method. In most cases, the default response and action are sufficient for an end-user response, however, you may need to handle other HTTP…

Context Management

Effective context management is important because it allows Virtual Assistants to interact with users in a way that is easier, quicker, more helpful, and less robotic and scripted. Contextual data helps users complete tasks faster and allows you to create more natural, human-like back and forth conversations. For example, let…

Custom Meta Tags

While analyzing your Virtual Assistant’s performances, you might want to give preference to or discard a particular scenario. For example, you might want to track how many people are booking tickets to Chicago. Or you might want to track how a specific user, a premium customer, requests are being fulfilled.…

Sessions History API

This API retrieves the conversation sessions created. It returns information such as session metadata, user and bot identifiers, session duration, language, status, and other relevant metrics. Method POST Endpoint https://{{host}}/api/public/bot/{{BotID}}/getSessions?containmentType={{containmentType}} and https://{{host}}/api/public/getSessions?containmentType={{containmentType}}for BAC Content Type application/json Authorization auth: {{JWT}} See How to generate the JWT Token. API Scope Bot Builder:…

Conversation History API

To fetch the conversational messages between the bot and user in reverse chronological order. This API supports pagination. You can provide offset/skip and limit to get a certain number of messages at a time. Method GET and POST Endpoint This API has two versions for GET and POST methods. The…

Model Validation

Once you have built your virtual assistant and trained it, the Kore.ai platform builds an ML model mapping user utterance with intents (click here for more info). Once created, it is recommended to validate the model to understand and estimate an unbiased generalization performance of the ML model. The XO…

Billing

The billing section has been added to the Bot Admin Console from ver 7.0, to enable the Bot Admins to view and track their Invoices and plan details. Note: This page is not available for customers under the Enterprise plan. Billing Sessions The Billing sessions are calculated based on Bot…

Sentiment Management

Emotion tones are critical indicators in understanding the attitudes and opinions of users interacting with Virtual Assistants. Sentiment Management allows the developer to define and trigger events based on the user’s emotion or sentiment. Notes This feature was introduced in v7.0. This feature is not supported in all languages. Click…

Kore.ai Connector

On the Kore.ai Connector page, in the Security & Control module of the Bots Admin Console, you can download and configure the Kore.ai Connector Agent for Bots within your secure company intranet to provide secure communications between the Kore.ai Bots platform in the cloud and your network. Why Kore.ai Connector? Kore.ai Bots…