Docs

Adding the Zoom Contact Center Channel

Zoom Contact Center (ZCC) is an automation solution for enterprises to manage customer interactions across voice and chat channels. It enables chat automation through Asynchronous Webhook Integration. The Kore.ai XO Platform now supports the Zoom Contact Center channel to integrate virtual assistants for rich and asynchronous messaging experiences. This integration…

Task Execution Logs

The Task Execution Logs feature helps you gain in-depth insights into the task execution-related data and assess your virtual assistant’s performance in executing tasks. The Analyze > Task Execution Logs page shows information specific to task execution in the following sections: Failed Task: Indicates the number of unsuccessful tasks. API…

GenAI Prompt (BETA)

The GenAI Prompt lets bot developers leverage the full potential of LLM and Generative AI models to quickly build their own prompts. Developers can select a specific AI model, tweak its settings, and preview the response for the prompt. The node allows developers to creatively leverage LLMs by defining the…

Conversation Summary API (Beta)

The API summarizes the conversation between a user and an agent. The agent can be a virtual agent or a human agent. The API accepts the conversation Id or the transcripts as input and provides an auto-generated conversation summary. The API uses a fine-tuned Flan-T5 model, an open-source LLM hosted…

Dynamic Intent Node

The Dynamic Intent node lets you dynamically trigger any of the flows in the bot by defining the intent’s display name using variables. The target intent can be either a Dialog Task or a FAQ. You can use this node to proactively disambiguate an intent and choose different intents based…

10.1.x Release Notes

This document provides information on the various releases and the corresponding feature updates and enhancements introduced in version 10.1.x of the Platform. v10.1.24 April 13, 2024 Patch Release This update includes security updates and bug fixes. Important Security Update and Potential Impact on NLP for Spanish and Dutch Bots This…

Knowledge Graph Terminology

This article explains the terminology for building a Knowledge Graph within the XO Platform. This terminology applies to both the Few-Shot and the Ontology KG Models unless otherwise specified. Learn more about Knowledge Graph Types. Terms or Nodes Terms or Nodes are the building blocks of an ontology and are…

What’s New in v10.0

Learn about the new features and enhancements included in v10.0 of Kore.ai Experience Optimization Platform, released on January 21st, 2023. The v10.0 of the Kore.ai XO Platform comes with various innovative features that enable enterprises to continuously improve IVAs on auto-pilot and extend our open platform architecture. The release also…

GenAI Node (BETA)

The GenAI Node lets you leverage the full potential of LLMs and Generative AI models to quickly build conversations that involve complex flows and also provide human-like experiences. You can define the entities you would like to collect and also the business rules that govern the collection of these entities.…

Adding the SmartAssist Gateway Channel

SmartAssist is a Kore.ai Contact Center Automation Solution. It helps enterprises manage their contact center infrastructure from the omnichannel interface, voice infrastructure, gateway, and live agent interactions, including agent assistance. Learn more. Applications built on SmartAssist use the Kore.ai XO Platform’s IVR-Audiocodes channel via the underlying voice gateway interface for…