Docs

Confirmation Nodes

The Confirmation Node allows you to prompt the user for a Yes or No answer. It helps when you want to verify information or allow the user to make a choice. For example, in the Book Flight Bot, you can use a confirmation node to prompt the user to respond…

Dialog Node

The Dialog Node lets you start a new dialog task within an existing dialog task if the user intent changes. For example, let us consider a travel assistant that has the following three dialog tasks: Flight Availability, Book a Flight, Book a Hotel. While handling a user’s intention to check…

Analytics for Bots Admin

The Analytics module provides the history of all administrative tasks with attributes such as User, Date/Time, and Description for an event. You can review the Audit Report page to analyze admin users, custom admins, and user events such as log on, log off, and changes to system settings. The following illustration shows…

Sub-Intents & Follow-up Intents

Human conversations are dynamic in that they tend to switch between intents and entities, often combining multiple things into one. The Kore.ai XO Platform offers Sub Intents that are defined at the task level, and are the easiest way to shape dialog without having to manage context manually. This enables…

Using Bot Variables

Bot variables help you capture values that are commonly used by different tasks, nodes, and other bot elements. You can configure a bot variable as a key-value pair once in the bot settings and substitute key with value at runtime during the conversation flow. By capturing frequently used values in…

BotKit SDK Tutorial – Blue Prism

The integration of Kore.ai bots with Blue Prism helps you drive business process automation using conversational flows. Kore.ai bots execute conversation flows by understanding user intents, entities, context, and sentiment. Blue Prism RPA services can consume the contextually relevant information and effectively automate business processes. Integration Approach Kore.ai’s Blue Prism…

Bots Platform v6.4

This section contains major and minor release information for the Kore.ai Bots Platform v6.4 released on March 9, 2019. This release includes new features that help you get insights into your bot’s performance, improve end-user conversation experience and a host of enhancements to Universal Bots, Batch Testing, Event Management, and…

Using Session and Context Variables in Tasks

When you define tasks, you can access session variables provided by the Bots Platform, or custom variables that you define, as well as the context object that defines the scope of the variable. For example, some API requests may require you to set session variables before request execution, or a dialog…

User Prompts

After creating an Entity, Confirmation, or Message node in the Dialog Builder, Kore.ai lets you do the following: Modify the default message or user prompt displayed to the end-user. Add new prompts or messages. Add channel-specific prompts or messages. Prompt Types Dialog Tasks support two types of user prompts: Standard:…

Context Object

The Context object is the container object that persists data for dialog execution and across all intents i.e. dialog tasks, action, alert & info tasks, and FAQs. Kore.ai’s natural language processing (NLP) engine populates the intent identified, entities extracted, and history into this object. Keys from the Context object are…