Docs

Small Talk

Small Talk refers to the casual conversations that a Virtual Assistant can have with end-users. The ability to engage end-users in casual conversations helps socialize your assistant and improves recall rates. The Small Talk conversation is designed as a series of interaction volleys between the assistant and the user. VAs…

Custom Dashboard

Custom Dashboard allows you to design your own dashboards to meet business needs using a combination of built-in metrics and custom KPIs based on the user’s demographic or context information to provide a more tailored and relevant view of the data. Using Custom Dashboard, you can select the metrics most…

Generation of Knowledge Graph

The performance of the Knowledge Graph is based on proper organization based upon key domain terms, and on establishing a hierarchy. Building the FAQs is easy when you start fresh with the Knowledge Graph, but in case you have a list of questions-answer pairs, converting it into a fully functional…

RCS Business Messaging

RCS Business Messaging is the evolution of mobile messaging, increasing and improving the ways in which people and businesses communicate. It provides brands with the opportunity to increase their engagement with customers by making use of business messaging using assistants and artificial intelligence (AI). Google RBM allows companies to send…

Knowledge Graph

A component of Kore.ai’s XO Platform, the Knowledge Graph (KG), helps you turn static FAQ text into an intelligent, personalized conversational experience. It goes beyond the usual practice of capturing FAQs as flat question-answer pairs, allowing you to either build an ontology structure or leverage Kore.ai’s LLM to simplify knowledge…

Using Global Variables

Kore.ai bots platform provides a way to declare and use variables within the bot. These variables can be used to capture values that are commonly used by different tasks, nodes, and other bot elements In this How-To, we will explore a scenario in a Banking Bot, where Bot Variables can…

Scheduling a Smart Alert

In this How-To, we will explore a scenario in a Bot, say traveling Bot, where the user needs to be provided with weather updates daily for a preferred location. We will be using an Alert task to achieve the same. We will also see how auto subscription can be enabled…

Configuring Custom Agent Integration

The Kore.ai XO Platform offers a Custom Integration using the BotKit to configure agent transfer integrations for any system. NOTE: The Agent Transfer and BotKit features are moved from Deploy > Integrations menu to Build > Integrations > Agent Transfer menu. Kore.ai’s Botkit is now renamed to Custom Integration. Custom…

Using Traits

In this How-To, we will explore a scenario in a Banking Bot, where traits can be used to steer the conversation flow in a more natural and predictable direction. For details on what Trait is and how it is implemented in the Kore.ai Bots platform, refer here. Problem Statement Consider…

Managing Context Switching

In this How-To, we will explore a scenario in a Banking Bot, where, sharing the context across intents, FAQs helps in improving the user experience and efficiency of the Bot. Also, we will be looking at how the context can be used within a dialog flow to determine the sequence…